Carrie was excellent, very caring and explained everything as she was placing my order

A brilliant service helped us out so much

bought this for my mother who is 90 and had a couple of falls around the house very easy to set up and it will give us peace of mind that help is at hand if needed

From the first contact , whose name was Harry, to the next day delivery of equipment as promised. Very easy to set up and bring an 82 year old and not much of a techie!!!!!! I didn’t really struggle. Testing was very thorough and everyone involved very pleasant and knowledgeable. Thanks to everyone I now feel much safer knowing you are on the other end of the helpline. Regards Sandra. 🤗

I really recommend Careline 365 as I know if I fall or need help they are always there on the other end of the line. The alarm contacts them and they talk to you asking if you are okay and what help do you need. Plus if you don’t talk to them they get the emergency service to you quickly. Excellent service.

I spoke with a lady that was very helpful. The second time I rang I spoke with Harry and he was really helpful, he explained things very well and made it all very easy to set up

Great service and very easy to set up, really put my mind at ease

Carrie was brilliant. Quickly answered all of our queries and got us next day delivery. Very easy to set up and reassuring

I spoke to Darren on Monday 4th November to enquiry in a suitable alarm package for my sister who is returning home after a stroke. He was so kind and polite and gave me all the information I needed. He then he would call me on Thursday , and he did! All sorted with Darren over the phone. Excellent customer service ! Thank you !

Very helpful with installation all set up now

My careline operator was so helpful, talked me and my mother through all the facts and procedures, told us everything we needed to know, and asked. Her name is Carrie . Very caring person.

We have trying to decide on the best fall alert device for my elderly Mum for a while . We had an online chat with Careline to start with and then Myles phoned us to answer any queries we had and was very helpful. It was all very efficient and we felt we had been helped to make the right decision .

Lovely kind and caring service. Carrie answered all questions and explained everything clearly

Harry was very helpful and we quickly found the right service/device for my Mum.

Helpful staff

The Customer Service Team are always very helpful and kind.

Cathy was kind, compassionate, professional, helpful and polite. Useful service, all round brilliant. Get one.

I had a wonderfully supportive and helpful discussion with Sue from the Customer Service Team last night. Sue showed great empathy and a desire to help us deal with a certain issue. She instantly understood our position and went above and beyond to help resolve the issue. Highly impressive and professional.

As I am not very comfortable with modern technology Jos was very reassuring and spoke in an easy manner explaining the system in words I could understand. He was very helpful and understood what I was looking for to help me maintain my independence.

Drew was very helpful and clear regarding the various alarms and how things work. Simple and easy process and set everything up over the telephone. Next day delivery of alarm.