I needed to find a pendant alarm asap for my dad. Carrie was kind and considerate and really helpful in helping me find the right one for dad. Thank you!

Tried to order a pendant alarm for my mother online but was having difficulty getting the order processed. I contacted the customer service number where I spoke with Harry. He reviewed my order and my mother’s circumstances. Harry advised of issues I may encounter with a gps pendant, offering me a more reliable home based product that was more suited to my needs. Harry was polite and knowledgeable throughout the call and made the ordering process much easier. Many thanks Harry for your assistance.

We gave my dad the watch to wear, within 2 hours he fell outside! Within minutes we were alerted and able to go find him, he’d broken his hip so thank goodness he had his watch!

I had several chats with Harry, he was so very helpful and patient. He explained ( more than once ) each plan sent a brochure and was available when I called to purchase. I'm hoping to receive the complete plan tomorrow the 20th Nov. 2024. Thank you Harry and Careline365.

My time and my daughter's was with the gentleman at Age UK and it couldn't have been more caring and helpful. The package was received so quickly an it was easy to put together. After a few falls I feel much more assured about the few times I venture in my cellar and when doing little jobs. Thank you.

The operator taking my enquiry explained and talked through each element and potential choices

I had been incorrectly charged for a service I had cancelled, and when I phoned to ask about it, very quickly received a call back from an exceptionally nice and helpful customer service person, who confirmed that I should have my money refunded and promptly forwarded the request to the appropriate department. I have just received confirmation that the money has indeed been refunded.

I checked the postcode with the team and they said it would work ok. It doesn’t work in or around my house. I have to go down the road to get a connection. This is quite disappointing.

Very helpful telephone conversation

Prompt attention on initial enquiry. Fast delivery of alarm pendant and prompt attention and resolution to queries of system.

Very good service from Darren very helpful choosing the best package for my mum Thank you

It gives me peace of mind knowing that someone is listening to me and can alert others to my situation

Had a lovely chat with myles and he was so helpful sent me the brochure which I received promptly and this morning spoke with another guy who was also so helpful unfortunately I didn't write his name but again so helpful and I managed to order an alarm and pendant for my brother.

Big thankyou to Cathy ( one of the managers) for great customer service today and correcting mistake made of money taken by default. Made an awful situation into a lovely chat and laughs. Your a star thank you very much xx

The lady Carrie i spoke to was so nice and helpful and pleasant to talk to she put my mind to rest about changing over to a new system thank you so much mark leeding

Easy to complete purchase of alarm system. The advisor clearly explained how the system worked & the payment methods This was recommended by age uk

I had cause to call the company a number of times and on every occasion I was spoken to with respect and clear and helpful advice.

Prompt and helpful responses to my questions. Delivery of the equipment and set-up was straight forward. So far everything is working OK. Peace of mind knowing that my father can retain his independence and be safe at the same time.

I had Careline for my late mother and it was a lifesaver when l could not get her up after a fall. So for peace of mind l got it for myself as l am getting older and live on my own. If l need help a press of the button and l get help speaking to Careline support team. Lalitha Persaud

Fabulous experience! Thank you for your help and kind words. It was a pleasure to talk to you especially during this difficult time. This will be added reassurance for dad during the night.