This is the second time I’ve received a call from Careline365 in an unacceptable time delay after activation. I’m staggered and outraged that I got a call 13.5 hours too later to ask if my Mum was okay after her pendant was activated ! The first time it was around a hour and a half later. Both times they were unable to contact her through the pendant, alarm bells should be ringing This is nothing less than appalling and I’ve been miss sold a service that doesn’t exist as far as I’m concerned. My elderly Mother could have been at the bottom of the stairs for all they knew. I’m just waiting to see how long it takes a manager to call me back after complaining Some very worrying negative feedback about this company and I would certainly not recommend

Very pleased with the service, guidance from the team, there so helpful to choose the right product for my dad’s needs. Once we received the item which was the following day. Filled out the incline questionnaire will all my dad’s details. Then as simple as plugging in and operating the unit which connects you to the 24 hour response team to certify the item. Effortless

I found out about Careline via the Website and rang the help number to clarify further information requirements. Spoke to Carrie who was very knowledgeable, friendly and polite and answered all my questions thoroughly. From this information I was happy to purchase a plan for my elderly Mother.

I appreciated the knowledge, expertise and efficient help given to me by Jeanette today. Thank you Jeanette

I spoke to a lovely young man called Samuel, what a credit he is to your organisation! So helpful, so kind and caring...... and uber helpful!

I purchased this for an elderly friend, I was helped initially on the phone about how to complete the purchase & fill in the form. Every step of the way was helped by the Careline staff.

It was easy to order and arrived next day,I had trouble filling out the on line form as the lifeline is for both parents ,I phone up and the lady I spoke to was very helpful and the staff was very helpful when I did both lifeline testing all in it’s very good experience

Spoke to Careline365 very helpful & not pushy Discussed mums requirements & said I would be in contact. When decided to go ahead rang Careline365 again not pushy to get a sale. Ordered with ease & helpline received in post & easy to set up. Both Carrie & Samuel both really helpful.

Ordered for my elderly mother. Person on phone was extremely helpful and explained everything. Received the following day and set up. Would recommend this product

Careline365 does exactly what it says on the tin. Delivery was next day. Installation was super easy. The initial testing went without a hitch. I hope my Mum never has to use it for real! Thank you Careline365 Customer Service for being there for all my questions since we installed it.

Quality, value, trust. Peace of mind for everyone.in the family. Made here.

Spoke with Carrie at Careline 365, who set up my mum with a GPS pendant alarm to keep her independent and safe when alone. Carrie was very helpful, as was all staff I spoke with over the telephone, working out the best solution to help my mum and answering all my questions.

helpful lady

Easy to set up .Great people at the other end. Quality service.

Really helpful in setting up and a great service to bring family and friends peace of mind for their vulnerable loved ones who live alone

Darren provided outstanding customer service when setting up my mother's personal alarm. He was incredibly patient and understanding, taking the time to explain everything clearly to me to ensure I chose the right product/subscription. Darren went above and beyond to ensure I was confident using the preferred system. We highly recommend Darren and Careline24 for their excellent service! Thank you

Very helpful and understanding of my elderly aunts needs.Explained systems and costs clearly so I was able to make right decisions.Thankyou Harry.

Very prompt service and very helpful. My only problem is the watch is too bulky and the strap cannot be cut because it will fray.

Spoke to a very helpful person called Carrie who explained everything well, the alarm was delivered the next day with no problems very good service and I have even had other asking me where can they get one too.

The sales team (Carrie) were great. Very clearly explained. Prompt service delivery Less good trying to set up at the weekend. Issues with the wristband strap not secure and difficulty getting through to the tech team for help (25min wait). There are no instructions in the manual to tell you how to pair the button with the call box. Also I didn't receive a confirmation email of the personal data I sent in.