I can't figure out how to deactivate the pointless sex offender alert. I can't get the password recovery to work. Maybe you have program errors pertaining to extended characters? I don't understand your credit bureau alert. Maybe you really have had nothing to report for a long time, and try to pretend importance by generating pointless fake alerts.

Opened new account on Friday. No alerts were sent to us. No confidence in service. What am I paying for?

Some services are not functioning correctly.

Def need to update the credit scores more often quarterly is to long. Other than that it's a great service and very in depth. Highly recommend it.

SHE WAS VERY, VERY HELPFUL TODAY!! SHE WAS ABLE TO RESOLVE MY PROBLEM COMPLETELY

i'd like to say thank you to wendy b for answering my questions clearly and succinctly. prior to that i had 3 questions, spoke with several reps, and they did not fully answer the questions, nor were they clear. wendy has been wonderful. i'm really clear, and my account is now up to date.

why wasn't I notified that my credit card was fraudulently used 2 days ago. Citibank called my wife?

I am a new member and have been waiting on hold for 20 minutes.....I am probably going to cancel my account. You need to hire more people

Some of the reports are useful, but some such as the email monitoring one is pretty useless. The email one lets you see where your email address might be used, but it's extremely, if not impossible, to do anything about it. The web monitoring application is pretty useless since I have other safeguards in place. The Three Bureau Credit Report Monitoring Alert and the Smart SSN Tracker Alert are useful. I was already aware of the contents of each, but it makes it easier to check on a regular basis. Currently, it's too early to tell if this service is the best for my family or if I will select a different one at the end of 1 year.

Excellent customer service! I would not hesitate to recommend Identity Force wholeheartedly to my family.

Doesn't really work well

Happen to be someone who does not have a smart phone and having to get a text to login to my account is a real pain.

So far I’m not real impressed. I called regarding an alert with questions and the person I spoke to was unable to answer any questions. I’m wondering if I’ve chosen the right company to protect me?

Since I hired Identity Force, I have had my bank account hit ($2000 removed) and my email hacked with all my contacts receiving a bogus letter asking for $$$.

I spoke with Meredith fro customer service on November 15, and found her to be friendly and very helpful! Identity Force has done a great job of monitoring and helping to keep my accounts safe!

I recently completed a 2 week free trial of the UltraSecure product and decided to immediately upgrade to UltraSecure+Credit. I noticed that my credit card reflected charges for each product ( a charge for $17.95 and another for $23.95). I called and talked to someone at your company who gave me excellent service and set up a credit for my account. Unfortunately I do not remember her name. Her customer service skills were excellent and I was pleased with her assistance! I called back a little later for technical support with a problem I was having with no credit scores appearing on my dashboard and being unable to successfully activate some of the "Credit Protection" features that I upgraded for. I spoke with Meredith who provided excellent technical support and helped me resolve my problem. She was very knowledgable about the product and knew exactly how to resolve the issue. She was very friendly and her instructions were very clear and easy to follow. Thus far I have been very pleased with both your customer service and technical assistance staff and look forward to exploring the advanced features that Meredith assisted me with. Keep employing staff of their caliber and Identity Force will continue to impress your customers!

Meredith was patient and extremely helpful. And also very knowledgeable and helped us to resolve our issues quickly.

So far I'm really pleased with the service and the web site is easy to navigate and very descriptive with whats going on. I'm going to add my girl friend because her company gave every employee nation wide , all personal info to a foreign scammer . I'm really concerned for her as is she obviously and I hope nothing comes of it but that's not likely so I want to insure she gets the BEST help out there. Thanks and have a great day.

I talked with Meredith today and she was outstanding. Also every time I call you the service is outstanding. I am so glad that I switched my protection service to IdentityForce you do a great job...Angelo Mastrangelo

Meredith was very courteous and helpful with solving my problem Thank you very much