So far so good.

no where can we see where to cancel

Confusing service. I was under the impression that I was paying for protection and service ... That there would be monitoring (checking) for threats and action initiated if threats were detected. However, in the "Frequently Asked..." section online are instructions on what I should be doing that include monitoring and what I should do/notifications if I detect fraud .... So what am I paying for????????

Wendy at Member Services patiently helped get me set up and going. Looking forward to having Identity Force on our team keeping us safe!

I wish it were easier to find information. On some items that say inactive and have a button tt activate, all I get is that is currently inactive. Does this mean you do not offer this or that I should go to some other part of your confusing website to activate? I updated credit bureau monitoring and received a message that it could not be done since I had already done this with Experian. What about the other 2 bureaus, is this now active or not??

Carl was extremely helpful

Very disappointed. Identity Force has not responded to multiple emails sent to them. If things do not improve in the next 30 days, I'm just going to cancel (even though I will lose my money). I'm going to take a look again at their competitors.

10 minutes after I signed up with IDF I started receiving email from at least 25 sources I never signed up to receive. It is very annoying to unsubscribe each emailer and takes up a great deal of my time. I haven't signed up or given my email address to another venue or vendor except you so whoever you sold my info to is sending me all these emails. Please do not forward my information to anyone else without my permission. P Bernhardt

So far, I’ve had an inadequate and unreliable experience with Identity Force. First, it’s difficult to trust their reporting is accurate. For example, I subscribe to their sexual offender monitoring report. The report shows 30 registered sex offenders near my address; however, it is He same 5 people listed 6 separate times. Second, if these reports are incorrect, then what sorts of discrepancies are in their other reports. Third, the base subscription does not provide access to all features and reports. Many reports require additional costs to upgrade for the service to be fully functional. For example, the basic service allows you to monitor credit cards but you are only allowed to monitor five credit cards. The ability to monitor more cards is an “add-on.”

I applied for this service and was helped by Tyler. He was helpful and patient.

Yes personalized customer service was great ... By Carl cooper

I have been a member for about 2 hours. I signed up and couldn't get the verification to work for my credit reports. I have no problem verifying my credit reports w/ the credit bureau, but Identity Force rejected my verification. I've been on hold for 1 hour and 20 minutes trying to talk to someone. Very disappointed and frustrated.

I am disappointed...I DON'T bank online but apparently I must sign up with all my banks online in order to get the alerts. I was under the impressive I could simply list my account numbers in the system to have this done.

Your IdentifyForce posts are behind my bank posts.

I am not getting daily alerts on my credit cards. In fact they stopped being listed three days ago,

I have emailed 2x and called 3x. I have left my number for a call back and maintain my place in the air: however that was a week ago and still haven’t received a call back. Currently on hold for the third time which is going on 20 min (yes I know a higher call volume, but my place in que cannot he still waiting a week later). How am I to trust they will handle a problem if I can get a hold of them. At this point I’m going to cancel if I can ever get someone on the phone.

I have been trying for days to get support to add accounts. The website isn't working property. I can't get any assistance. I have called and emailed. We are only in our first year and not happy with this. Never had poor service like this at Lifelock.

as a new user I think your system sucks! way too hard to add additional credit card to monitor. Not at all user friendly!

I have accidentally inputted the wrong ss# and you have given me information about whoever that person is... and not myself. I can't change it on-line. I can't change it when I signed up and realized the mistake. I have to call. You charged me anyway, My wife did not complete her registration and you charged her anyway. For a company who is supposed to be protecting people - it seems your platform actually puts people at risk. The wrongly inputted social security number does not match my name in the slightest and yet I have this woman's info now.

The Transaction Monitoring function keeps trying to load something in the right hand side of the screen, so I can't set my alerts on it for anything. Everything else on the site loaded quickly with no problems.