Wendy was AWESOME! She was patient, walked me through exactly what I needed to know, step by step. She answered all kinds of random questions which ended up pointing to action items I could take to further protect my identity and accounts. THIS is what customer service should be. So glad to know that the art of truly going above and beyond for your customers isn't dead. Thanks, Wendy. You lowered my. blood pressure significantly, which makes everyone around me much happier :)

Wendy was great

So far so good. I just today (03/01/2018) Cancelled my LifeLock Ultimate Plus account. But due to the recent siding against the NRA of which I am a Life Time Member of, I decided to look for other resources. I found IdentityForce and from the reviews seem to have found a much better product for less money and more coverage / options. Thank you LifeLock for causing me to look for better / other options.

I am very new to this, so still trying to understand how this all works. The service rep was patient with me and helped me maneuver the website.

You all are fast convincing me that I should cancel my membership! I have called several times and each time, have been put on hold for longer than when I called the IRS, which is saying something --- BAD! Come on, guys, what is the use of my paying all this money to you when I cannot get any kind of help or info. from you all!

On Sunday, February 25 at around 7:00AM I tried to assist a 78 year old employee who does not have a computer to enroll. After going thru the process we waited over 20 minutes unsuccessfully to get an authentification code. I then called customer service and was told to try again but DECLINE the Dual authentification which I did. Once again no results. Tried calling back in and was on hold for another 15 minutes then finally left my number for a return call. No call back was received within the next 3 hours before I finally left work and the number I had provided for help. Patricia got a code 4 hours later but the enrollment had expired. So now what do we do?

Everything was ok, until I got to the set password, I was getting frustrated. Tried different types of password, then finally after 20 minutes of trying different approaches.

Back in September 2017 I stopped receiving e-mails from Identity Force. When I contacted customer service, I was told that my e-mail provider is blocking their e-mails. I contacted my e-mail provider and I was advised that they are not blocking any e-mails. My e-mail settings were verified by technical support. Called back Identity Force, was advised that 2nd level of password reset is required. In order to do so I had to provide them with some personal information. So, I did. Had to call back again. The person who answered the phone (after I was on hold for 47 minutes) advised me that he is not authorized to perform the 2nd level password reset. I was told that someone will call me back. No one ever did. Called back again. Again, on hold for some 50 minutes. Once again I was told that person is not authorized to do that. Due to personal reasons I did not contacted them for about 4 months. Yesterday I called them. I was advised to provide additional info. So, I did, again. Had to call back, on hold for 52 minutes. Phone call was disconnected. Called back. on hold for 2 hours and 55 minutes. No one ever picked up the phone. Sent an E-mail to Identity Force complaining. No response. Today I called them again, still on hold for 51 minutes. Very, very, very disappointed. Unable to access my account since September. I wish I picked a different company that actually cares about their customers.

I can't seem to add some important account numbers for protection. Such as......401k, IRA, Colleg 529 Savings plan. I'm not happy about that!

I have only experienced initial account set-up and this rating relates to that experience only. The system needs cookies on and ad blocking off when using Chrome browser. Nothing is said about these settings in the online documentation (at least that I could find after hours of looking when tech support was not available). You cannot get the system to allow you to complete your profile without having several (3) settings correctly set in your browser preferences. I have spent 4 hours with technical support, 1 or more hours on my own and the problem was not solved.

I just became an IdentityForce customer Friday, February 23, 2018. I left LifeLock the same day as a Ultimate Plus Member, their highest (and most expensive) level. I'd been a loyal customer there since 2009. I left immediately upon learning that LifeLock had just terminated their business relationship with the NRA, in response to pressure from America and Freedom hating communists. I don't care about IdentityForce's views. If IdentityForce doesn't insult America and the NRA, we'll have a long and happy relationship. I am a proud NRA Endowment Level Life Member. I called IdentityForce Customer Service when I signed up, with some questions. I spoke with Customer Service Rep Wendy, and she was very nice, considerate, informed, and helpful. Wendy answered ALL my questions (I called about four different times with questions during my account set up). Thank you, Wendy, and thank you IdentityForce for having such a great employee as Wendy to help me! Sincerely, John LaMarr

I just had a credit card with fraudulent charges. My bank caught it right away and shut down the card. I still haven’t received any alerts for you guys about this issue. I would think that would happen at least after they cancelled the card. Then I get an email today from you saying we have you covered and no alerts. To me that indicates I’m paying for nothing. No protection

After Experian debacle we decided to cover our assets. After reseating different companies, Identity Force was too rated so went there. Paid for two coverages, spouse and myself. Had an issue with spouse's name and email used for a motel he had not been to for 12 years or more. After being on customer service line with Identity Force we clarified things set things into place and changed our package deal into a better one for us. Customer service manager was very helpful and very informed. Thanks for your help.

ALERT: Bank and Credit Card Activity Alert Transaction Exceeds Limit - 02/22/2018 5:06:15am This transfer took place Feb. 20. I guess taking two days for an alert is good? Not really knowing why I spent $20 per month for this.

Very hesitant to provide you with all my online account information and login details - I thought I was trying to protect that info not share it on the web?

Wendy was very helpful and patient in explaining the details of the Identity report. She took her time and explained things fully. The customer service person I had just before her sounded impatient and condescending. I would give Wendy a 5, and the rude guy a 1!

Slow response to question. Stated a new phone system was having problems.

I had my wallet stolen, Have been on hold for nearly 30 minutes & cannot find another # or way to contact you... Not good to have this happen in time of need... If I do not get help soon I will cancel this service... Please call me ASAP

What a great service! A++

Had a tech hack to my computer. Exposed credit cards and other data. Called Identity Force for help. Told they were very concerned but needed someone higher up involved. I was told I’d get a call back within 24 hrs. Never got a call back or any help whatsoever. Had to handle by myself. This is why I got the policy. Will cancel ASAP.