The wait time to reach a live person is unreasonably long. I would like to manage my protection in a manner that is not so disruptive to my life. Currently, I receive notices daily which just adds to my stress. None of those notices warrant my attention. As an example, I received a notice that my cell phone was posted on usphonebook.com . I obviously do not want to receive solicitation calls but there was no remedy. Just a 'thought you'd like to know." Simple advice: If you don't have a solution, I don't want to know about the problem.

Identity Force has a very high price tag for very little communication with their customers. I would never renew this service again for the outrageous price of $199. I've received one notification. otherwise I am left to assume all is ok. This service is very overpriced for what they give in return on reassurance.

The Smart SSN Tracker Alert Fiasco was very disturbing. I tried calling when I got the email and text alerts and had a 200 minute wait. I couldn't wait so I called the next day and left a callback. No callback. Today I received an email explaining the alert was in error and an apology. This was two days after the problem! I should receive a free month's service for the angst you caused. Stephen Capogna Hendersonville, NC

Late response to alerts, no search on your site. I called member services at 4:30pm on 6/22/17 EST and opted for a call back and am still waiting (time is 8:22pm EST). No information on your site to cancel my account.

I have a question about an alert I have received and cannot talk to anyone. Message system said wait time would be 794 minutes! Left message to get a call back, but nothing.

I have been unable to get a call back from Identity Force. When I need help, especially with identity concerns, I don't want to wait 2 days or more for service.

Lousy response service, long hold time at 1100 minutes + wait time , numerous calls but unable to get hold of any one , and no return call after leaving message. not much help provided by customer staff on registration process .

Seems like IdentityForce is very much understaff. Each call to customer service is extremely long wait and no call has been returned even I chose to have call return. Not happy at all with ur customer support when customer needed.

Not user friendly, pain to work with, can't get ahold of them. I keep forgetting to cancel my subscription, because I honestly don't think it's helping me with anything. I used to have a great ID guard that alerted me if somebody was using my SSN to open a bank account or something. This only monitors existing items, which I already do on my own. Then when I got an SSN alert yesterday, saying my SSN had probably been compromised, I got a report that gave me no information (literally, just my SSN) and "If you have questions contact us at _" and it was blank. So I tried calling the 1-877 number and four times was immediately put into a "the number you have called is unavailable. Please leave a message." There is no way, that sounds more suspicious than the spam phone calls I get. Finally, I got through and the recording said that my estimated hold time was 56 minutes. It gave me the option to leave a callback number, which I did, and I did not receive a call back until about 7PM that night, approx. 5 hours later. I was busy, so I didn't pick up, so I never did resolve the issue. I'm not dealing with that again. For $13 a month I expect better service than that. Now I'm trying to cancel and can't figure out how to do that either!

Unacceptable waiting time to talk to a representative. Still have not gotten a call-back.

IdentityForce has room for improvements. My review is based on web interface, notifications, and customer service. I have not, yet, needed any type of restoration for identity theft. The web interface is cludgy and difficult to understand. I have used other services to check my credit reports and score and the steps to updating this information is very clear. IdentiyForce has many features, but while I see the features listed, there is no description given before clicking to activate them. Today I received notification of an alert. When I called customer service I was told there was an 80 minute wait time. Of course the notification has me on edge and 80 minutes is just too long to wait.

84 minutes is an unacceptable wait time on phone.

I am surprised that you do not provide a secure email portal for communication. I do not see the point in having my questions be sent over a public email server which may be breached. Thanks, S. Nirou

The sign up was very deceptive. I was able to add my spouse so it seemed as if the price for both of us was $200 a year but then when I entered the account it seemed as if his name had never been added and then it was updating the change to $400. Just be upfront with the cost so I can make an informed decision. I am planning on cancelling my account today.

in downloading your software it screwed my computer up and had to have an IT person come out so I could use it the next day. Couple times I called into customer support they confused me more than what I had called in for and tried to explain thing to me like I was a computer guru and I had no idea what they were explaining. Now things seem to be ok and we will see out the next couple months go.

Good website interface to set up monitoring.

I don't understand how to report that I didn't make inquiries

Cannot activate account because impossible to activate text alerts even though I complete and save the mobile phone info. Only 90% activated. And help line only available during office hours. !

Site seems to be protecting me fully. I do recall getting attempts from bad sites to hurt my system

I have been trying to activate what were previously active services (phone, bank account, email monitoring) but system won't let me. Notwithstanding the fact that i can't determine how long my services have been inactive, I am paying for services that I am not getting. I've called Identity Force 3 times and have a ticket number for tech support but still no resolution. I am on the phone (on hold) with Identity Force right at this moment to get an update on what the problem is, and a solution. Absent resolution I will cancel my service before my next billing cycle.