Frequently have issues with orders. Orders sent out late or not at all. On Numerous occasions I’ve been told a prescription is invalid, had to chase the vets for a new one and pay them again. After several times of this happening, the vets flagged this to me and it was found Animed had been saying prescription were invalid when in fact they weren’t. No proper apology and certainly no offer of reimbursement for all the extra payments I had to make to the vets for new prescriptions. The latest incident of this happening delayed medication and as a result my dog had a stroke this morning.

Fantastic company! I’ve been using Animed Direct for few years now for food and medication for my dog. Delivery is always fast and prices very good.

The new website did not have my previous orders on it. When I eventully managed to make my order, I clicked on Place Order at least 10 times and still my order did not go through. My details are on the page with my order so do I keep on clicking Place Order in the hope that it will go through or do I come out and start all over again, possibly with the same problem? Absolutely appalling service. I have no order number as the order did not go through. My name is Mr M Fertig so perhaps you can trace things from my name.

Can't get though to customer support, all lines busy, order not being processed as I can't upload my perscription, cancelling now

First order was placed an order on 18/01/2025 and cannot get through to anyone to ask why my order has not yet been dispatched my order is non-medical so it should have been dispatched by now. It took me ages to find a phone number to call at all and I can't locate the email address. The number is HIDDEN on their website, not the Contact Us page. When I did find it, you can't speak to anyone as the line says they volume of calls is too great. I am considering just doing a cashback and ordering elsewhere due to my lack of trust due to being unable to contact them. I wish I had checked their website for contact details and transparency before using them.

Extremely poor service. I am long term customer. Ordered drugs 2 weeks ago , vet sent prescription same day. No response form Animed, sent two emails, no response. Phone number disappeared from their website, found it elsewhere called number apprently no longer taking calls!! This company has become a shambles- now have to get expensive tablets from our vet Update: managed to speak with advisor - they apologised for the error of noticing prescription and assocoating with order. received email today with written apology and plan to get product delivered. upgrading to 3 star

Ordered Items on 6th January & only received 1 item so far & I paid for express delivery. I stupidly ordered several additional items on the 10th - only 1 item still recieved to date. They are slow replying to emails. Claimed that they didn't know which pet a prescription was for?? When it is clearly labelled on the document. I will NOT use this service again, whatever has happened here, the right hand doesn't seem to know what the left is doing & in the meantime I am stressed watching my 2 dogs & cat scratching because they urgently need their flea treatment & not being able to do a thing about it. I'm just grateful they don't need life saving medication, like some. Despite that, my pets are uncomfortable and of all things I like them to be happy & comfortable. So what on Earth is going on here? A new website is not an excuse for poor customer service. I an very far from happy & I do not recommend this company in its current state. Use at your own peril.

As usual service from Animed was exceptional and outstanding. I would recommend this company to all pet owners. Great value for money, exceptional selection of products and speedy and efficient delivery service.

Ordered food and medication on the 13th of Jan, the food appeared the next day which was great, unfortunately there was no sign of the cats medication, I've called 23 times in 7 days and never got through, I've also e-mailed 3 times and not had a reply, when I finally got through on Monday I was told they had lost my prescription during a 'migration' and I needed to reorder with a new one, when I called on Tuesday to confirm they had received it the phones were off for 'staff training' which is utter rubbish!!, still off today(Wednesday) and I've no idea if they have it or not, I've now got no choice but to go and get ANOTHER prescription and buy from the vets at a massive premium as I can't wait any longer. NEVER EVER order medication from these cowboys. Disgraceful excuse for a business.

Regular monthly customer. Tried to order on website as usual. Website changed. Previous orders not there. Wouldn’t accept prescription. Tried phoning message said extremely busy send e mail. Sent e mail no response. Ordered elsewhere What a shame

Ordered cat tooth cleaning kit with royal mail two day deliver, over a week later and no sign of it. No reply to emails from the company. Update, tried to call, they hang up because it's too busy. My order still says processing. I won't use again and will try for a refund.

Ordered food on 15th Jan with express delivery, expecting it to arrive within a couple of days (website stated 1-3 days). I had read the reviews by ‘most relevant’ beforehand, and wished I’d looked at the most recent reviews. I had not received any update by 20th Jan, so emailed asking for it to be dispatched by the next day or for my order to be cancelled. I was told items were out of stock from my order, which should’ve been reflected on their website, or I should have been notified without the need to chase. After chasing, my order was escalated and dispatched the following day, without the missing items and I have today received a refund for the missing item. I just don’t think it should be that difficult to pack items from a warehouse and send them out, it certainly shouldn’t be taking a week to process an order for dog food. I was a first time customer and won’t be returning.

Poor customer service wouldn’t recommend this company currently waiting on a refund.

My husband and I had a terrible and frustrating experience with Animed Direct the week beginning 6th January. In spite of having debited the sum of £37.41 from our bank account, immediately they received a prescription from us, they then queried its legitimacy, and so Medivet issued another one on 8th January. They wrongfully queried that one, and we spent the next 48 hours trying to get in touch via email and phone to no avail. Customer services never picked up the phone or replied to any of our emails. We were forced to cancel the order on Monday, 13th January, and Viovet dispensed and issued the medication within 2 days! What made this even more distressing is that we were running short of Metacam for our 18 year old dog, a fact they were aware of. Thankfully Medivet and Viovet responded very swiftly. We will never use Animed Direct again. Not only was communication with their Customer Services department non-existent for a whole week, no apology was ever forthcoming for the inaction on their part, and failure to communicate.

I have emailed and tried to call animed the last few weeks they have changed system and not transferred prescriptions over I still have a balance for my pet and set up a 30 day subscription and they just did not send as they have a new system, they said eventually they will transfer the outstanding prescription from the old to the new system that was 2 weeks ago and I need the meds for my pet they were due 15th jan and no one responding to emails and lines closed for staff training, this is unacceptable they are putting pets at risk that need their meds I have asked for a call back 3 times and still chasing and why should I pay for another prescription when they have my existing one

It’s the best pet store I’ve ordered the dog food in the UK. Excellent quality products at very competitive prices and all backed up by fantastic customer support ⭐️⭐️⭐️⭐️⭐️

Animed used to be great but the new website is hopeless. Have removed a load of functionality. Why introduce a new website before it's ready?

Fast prompt service..well recommend A+

Great smooth transactions.

Set up a repeat prescription for my dog, 1st order took ages to be despatched, I had to chase it, the repeat has not been despatched and emails have been ignored, now having to look elsewhere for my prescription, when I'm very tight on time before I run out