Placed order for pain meds for my dog, paid extra for express delivery, one week later my order is still processing, they don’t answer phone or emails, finally got through still can’t give me answer as to why meds not been dispatched, enquired if I could collect - No! cancelled order, zero customer service, do not recommend this company. Will never use this company again 👎

Always good service, very happy I have been using the company for years.

Ordered crucial medicines for my dog's excruciating condition on 9th January, and today 28th January am still chasing Animed to deliver. As a result my dog is suffering. Deeply regret not going with an alternative. Their customer service is appalling - very difficult to reach them, they routinely hang up on people without even saying a word to you, transferring you direct to their customer service survey. They send out random emails about your order, then fail to respond to queries in return. Animed used to be efficient, but in recent weeks they have sharply turned downhill and accelerated to rock bottom. I shall be taking my custom elsewhere. Dear Animed management - someone in your team will doubtless have been telling you that you need to invest in customer service, and more efficient/ rapid delivery. It is time to listen to them!

Quick delivery,no hassle and informative.

Really fast dispatch and easy to order

Ordered Optimmune for my dog only to wait a week to be told that it has only just been sent, and on top of that, they can not get there prices right. A week ago the price was £73.50. Today’s email stated 2 tubes for £30.62. Seriously considering using someone else next time.

Appalling customer experience and very slow correspondence and communication. Unable to call direct as not taking calls due to how busy their lines are; this happened to me on multiple occasions. Then had to wait for days until emails responded to. In the end they could not supply me with what I required and I could not speak to them to discuss the problem. Don’t bother with this company. I have since found and bought the prescription that I require in less than an hour!! ** update- they have responded on Trustpilot quicker than through their own website/communications!!

Fast free delivery and reasonable pricing.

Excellent products and seller.

My dogs face is a mess. (Still no delivery to date 29th January) I have had no issues until this order. My bulldog relies heavily on his prescription medicine. After 2 days with no Apaquel I bought 4 tablets from our local vet in the hope that his meds would be here soon. Spoke to an adviser who suggested I pay express delivery 9 days ago and nothing has arrived! I left my phone number with the automated service twice and not once has my call been returned my emails have been ignored as well. If I could upload a photograph of my poor dogs face and the mess it’s in I would! I trusted this company and have been let down badly. I am now having to buy more medication from my local vets! A company knowing full well the importance of prescription medication for pets and allowing animals to sit without. The new website is an absolute shambles and the lack of communication is despicable. I would suggest if you genuinely care about the welfare of your pet then avoid this company at all costs. I will be going elsewhere from now on! Currently sat on hold on their phone lines as I write this! Absolute shambles.

I ordered a medicine for my cat last week with no update of the order (it's still processing, let alone being posted). I have sent an email with no response as well. Medicine is not a comfort product, it's a necessity. Long waiting times (just see the customer comment below mine) makes this website not trustable. If you need short-term medicine, this isn't the place to go.

Really easy to order any any queries there happy to help would definitely recommend

Three days after placing my order, Animed emailed to inform me that part of my order was out of stock. They stated they would send the remaining items and refund the difference. I responded within two minutes, requesting the entire order be cancelled as receiving only part of it was inconvenient. I received no reply. This morning, I followed up again to request the full cancellation, only to receive an email two hours later informing me that my order had been dispatched. The customer service has been absolutely appalling.

I placed an order which was stated to be delivered within 3-5 working days. The order wasn't even showing as being packed by the 4th working day so I emailed Animed. They took 2 days to get back to me and informed me that one of the items was out of stock (so until I contacted them and after the stated delivery date had past, they got back to me!!) I tried to call them but they were on staff training so I emailed them to demand they cancel the order as I couldn't wait. 3.5 hours after I emailed them, they emailed me back to informed me they had posted the order!!!! Don't bother ordering from them as the customer service is minus 100 stars and once they have your money it is all about ignoring you. Hi Beth Are you going to pay the postage for the return as I did cancel the order?

I placed my first order which was late. I have a repeat prescription so on 16th January ordered again. Emailed twice and when you phone they say they have a high number of calls and cut you off. I have tried several times. Don't use your pet is important they need their drugs and this company can't fulfil your order in an acceptable timescale.

Polite helpful assistants Unfortunately I got caught up in technology change n had to enquire 3 times reguardng my order

Good range of products and prices

First class service as usual. Kept me up to date with delivery journey.

New website unable to upload new prescription. Unable to speak to anyone on telephone....just recorded message. Days answering E mail.....resorted to another supplier....cheaper and totally efficient. Had issues before but this was the final straw.

Thoroughly disappointed & disgusted with the service I have received from this company!!! Having ordered & paid for my cat’s medication a week ago, I had hoped it would be delivered today. Instead, I have received an email to advise that the order has now been cancelled due to a ‘system error’ and I will be issued a refund. I am now left without any of this essential medication for my cat and cannot get hold of anyone on the phone or via email to discuss this further…. Please do not rely on this company to fulfil any crucial orders or provide any customer service whatsoever!!!