When I called for tech support. The man who took my call wanted to look up my information by the serial number from our equipment. I was not near my equipment. I know you had a better way to look up customer's information. When I called another time, a lady was able to look up my information right away by name and company. The person who was handling my ticket, remoted into my computer and did something to it and realized he needed admin access. I was not able to print ID cards for a few days. I was not able to get a hold of the tech person. First time having a bad experience.

The supplies arrived within a couple of days. Very efficient.

Package arrived in a timely manner and was what we had ordered.

Very pleased with our sales representative and the process. Additionally, the item was shipped in a timely manner.

Great service, easy online ordering of supplies. Always received great service from very pleasant service representatives.

Quick service, orders arrive on time, receive exactly what I always order. Equipment always been useful and great

Josselynn is our sales rep and she has been fantastic.Helped me through creating changes on the back of the badge to sending our machine in for servicing.

Fast shipping. Great customer service.

I was in need of another order of programmed proximity cards. Customer service put me in touch with the specific department for order proximity cards. The agent was professional and knowledgeable. My order was taken and approximately a week later I had my cards.

Customer service is always excellent and products always ship very fast.

Love the signs. Very good product.

We ordered a new Edge printer, but the box of film that was sent with it was the wrong type? When contacted IDville immediately sent out a correct box of film. Only when it arrived it was a box of stationery, even though the the packing slip said Edge ribbon? I once again called and today two boxes of printer film arrived! Thank you Idville.

IDVille products are of excellent quality, very durable and their customer service is the best, I recommend 100%

No complaints here. Website said the product was backordered and I got it in 4 days. Please share with everyone your trick to getting the supply chain moving that quickly.

Excellent Service. Whenever I have any questions there is always someone available in customer service to help!

I ordered two goods, one of which was incorrect, so I called to explain what had happened. They made returning and reordering a breeze. Thank you very much!

As always. Excellent and prompt service. It's a pleasurte to work with you.

Brenda provided outstanding customer service!!

I placed my order on February 14, called two weeks later to find out what happened to the supplies, since they have not arrived. I was told that my account representative was off that day and that the PO was not in the system as received. I re-faxed the PO and nothing happened. Called in and another sales rep answered the phone. I explained him the situation and he gave me his email address and asked me to email the order to him. I did. Four days later I received the supplies. That is why I am given IDVille only a four star review. Thank you.

We purchased our ID Maker and received it quickly. After a few months it would no longer feed cards in the back or they would get stuck inside the machine. We cleaned the machine as we were instructed then after no resolve I was told they were sending a loaner while our machine was being fixed. We received the loan then sent our machine in the same box back to the company with the return label they provided. They now say they never received our machine and we owe them $3500.00 in order to keep the loaner. We even have security footage of the box being carried out the day the email was sent to say it was shipped. We are now taking our business to another company after trying to get this resolved well over 16 months.