Once I got ahold of someone the process was great... I Called in February realizing my order had not been received for an order that was faxed in December. After speacking with the lady she said that the order was not in the system, I told her that we had Faxed a PO to them in December. She also said that the Fax option is not the best as not everyone checks the fax and said that the email option was the best. Once we got everything squared away I received my product with in the week.

Customer service was very helpful and my lanyards were shipped quickly.

As always Fast and fabulous!

Said shipping would take 10-14 days, product arrived the next day. As well, product was exactly what I was expecting. I will continue to shop here in the future due to good prices, good quality, and fast shipping.

I miss ordered the wrong number for a Cartridge and it cost me $15 dollars to return the item. I bet IDville gets a bulk rate and could have covered some of the shipping

Always fast. Always great service.

This is so very easy! And I love easy!!

Always very satisfactory

Always great service and fast shipment of supplies. Thank you!

Sent printer as requested to support and took 2 weeks when I was told 3-5 business days. When I called to follow up on progress on Monday, first rep told me that all it says is pending and I would need to wait for a phone call. I never heard back so I reached out again on Wednesday and was told by that rep that my printer was never received and he had no idea. I then explained to him what happened on Monday and then rep states "o ok. Looks like they are waiting to ship it as the person in charge of printing the labels is on vacation for the week" Asked the rep why that was my problem and I have been waiting for almost a month because of this issue and no one knows how to print and ship a package over to me is ridiculous excuse. Rep stated that person would be there Monday and I would get same day delivery by end of day Monday. Monday came around and nothing was delivered. Printer was delivered end of business day Tuesday. Printer worked for a bit and then went off line again. I called to speak with support and again told no one available but in notes it states there was nothing wrong, they plugged it in it worked fine. I let rep know that nothing changed from the day it was delivered until now. Rep said maybe it was a usb cable that was not syncing to the system. Let him know that it is clearly reading the cable but getting an error message. If there was potential that the cable was the issue, why would they tell me not to ship cables if i may have a faulty wire. Rep said he would put in a ticket and i would receive a call immediately. It has been 3 days and still no follow through.

Easy to order, fast to ship. Nice work

Very helpful sales rep walked me through the options I was looking for and needed. She gave me several options to choose from. The entire process was seamless and easy to go through.

IDVille website was user friendly and the delivery was quick!

We have found the quality of the IDville plastic sleeves for name tags to be better than any other company, so we continue to use this brand for the name tags in our dance club. Delivery time was delayed this year for more than a month, so you should remember to order several weeks in advance of when you actually need the sleeves.

Always great customer service. Have used them for a long time.

Quick response and quick turnaround!

Once the order is placed, receive great updates on delivery

I ordered the two items and one was the wrong part, so I called to explain what happened. They made my return and reorder painless. Thank you!

We have been trying to place an order for supplies for our printer. on January 10 we initiated the order. Long story short I finally received a tracking number on January 31 and still am not clear if everything we need shipped. I have not been able to print an ID for almost one whole month. It would really be nice to have things move quicker.

Great communications. I sent an email with what i needed and received a response quick. The item was ordered and received it in a timely manner.