Hassle free claim form and quick settlement without a quibble made dealing with Ruby's illness a lot easier. Would 100% recommend Vetsure.

I have always found customer service to so helpful,friendly and professional I have had Vetsure for a lot of years now and will always recommend them they pay the bill very promptly and into my bank account.

Very helpful explained all my options very patient.

I was going to take out insurance with Vetsure as my pets are part of the health plan but one of their customer service people called here when I have anxiety and asked if I wanted to take the quote, my son took the call and told them no, she then asked why?! I find it incredibly rude when people do that, if someone says no then it should be left at that. You shouldn't just randomly call people either. I put my phone number down because it appears that you have to, if I'd known I'd start getting calls, I wouldn't have filled the quote out.

Talking to you is easy and you are always polite thank you

Continued outstanding service yet again.

Ali made the process of insuring my pets easy and straightforward. She was very thorough in talking me through the policies making sure I understood what I was being offered and that I was happy to proceed. She was very knowledgeable and was happy to answer my questions. As I've only just taken the policies out I can't comment on Vetsure's performance should I need to make a claim.

I had the pleasure of speaking with Ali from Vetsure Pet Insurance, and I couldn’t be happier with the experience! She was incredibly friendly, and had a lovely conversation with her. It’s rare to find such outstanding customer service these days—thank you, Ali, for being so lovely and helpful! You can really tell that she loves what she does, and it’s lovely to see!

We have been with Vetsure for over 3 years, insuring our 2 Cavalier King Charles spaniels and can only say how happy we have been with this company. As we bought them home with us from Australia, when making the first claims, Vetsure had to write directly to our vets to confirm their medical history. This was done speedily and refunds then quickly made. Before our recent claim for Rosie Posie, I rang the company for information and spoke to a very charming lady who couldn't have been more helpful. Perfect customer service! Admittedly, I am anxious that next year when they reach 8 years of age, that my premiums may rise significantly but knowing the cost of vet bills feel that this is understandable as much as I dont like it ! I wouldn't want to be without their insurance though after having already made several claims. After hearing appalling stories from friends that have been insured with other pet companies, i know this is tops ! Incidentally, they now insure with Vetsure...

Perfectly reasonable claim for our puppy when he had lungworm refused.Recommended company by our vet and very unhappy. Vetsures reply refers to a prior visit to the vet who had recommended them as our puppy was panting...the vet checked him over and gave him the all clear...this was later vetsures "existing condition"and reason for not paying our claim.Feel free to use Vetsure if you are happy to pay your own vet bills...just out of interest what percentage of claims do you pay out on?...Petplan its 97 percent i believe.

The staff are always friendly and very helpful 🙂

Will only insure older pets for accidents and takes down any negative reviews .

My vets liaised with Vetsure following a serious leg injury to my four year old Springer Spaniel. This took the pressure off my family as we managed his lengthy recovery. Vetsure met the bill to the maximum they could for our cover. (My fault as I didn't realise how much vets and surgeons fees could be!). I have to give a shout out for Spring Corner Vetinary Centre of Bournemouth who looked after our dogs treatment brilliantly and their team who liaised with Vetsure.

Been with these people for years. Never let me down,forward claims so smoothly,total peace of mind..... AMAZING 🐕🐕🐕🐕

When Rose, our puppy, was ill recently, having probably eaten something she shouldn't, our vet bill was settled very quickly by Vetsure without any problems. Great peace of mind when you have a poorly dog. She is all better now.

vetsure staff always very helpful and polite, soon get through on the phone thanks

ALL the staff at Vetsure are AMAZING! They are always SO friendly and helpful, nothing is too much trouble, and NO question or concern is treated as insignificant. Thank you! 😃💐👍

My experience started with the warm welcome by the receptionist. The guidance given was spot on and they also followed up with an email and copy documents. This was given in a warm and understanding way so that I felt supported and valued.

Apparently, Vetsure have been crowned the 2024 British Insurance Awards Customer Care winner and I can fully understand why. I have made two claims on my insurance. The first was settled within 3 days and the second within hours of me submitting the necessary forms by email. Over the years I have used several different pet insurers and none have come anywhere close to the amazing service offered by Vetsure. I can’t recommend them enough.

Our experiences with Vetsure, both with our kitten Daisy (2022) and Max (2024), were both handled with loving care throughout. In Daisy's case unfortunately she had to be put to sleep following an early morning car accident as the extent of the damage was so uncertain and would not be ascertained for several weeks. Totally unfair for the cat to suffer!!! In Max's case, he was 'clipped' by a car, got home and our vet referred him to a specialist hospital. He has now made a full recovery and is home with his twin brother, Milo, however the total cost was over £9,000. What do you do - pay up or put down - no choice in our case!!! In both cases Vetsure were very understanding, quick to settle and they deserve this award - congratulations to the Team!!! Outdoor cats are a greater insurance risk than those 'trapped inside', but I think Vetsure could have a higher max payout in excess of £5,000 - worth considering obviously with a higher premium!!!