I am writing to express my extreme dissatisfaction with the experience I had while purchasing a car from the Spinny Hub at Kohinoor Mall, Dadar. I had high expectations based on Spinny’s reputation, but the actual experience was far from satisfactory. Below are the key issues I encountered: Change in Attitude After Opting for Full Payment: Before the purchase, I was receiving prompt updates and follow-ups. However, once I declined the option of financing the car and chose to pay the full amount upfront, the delivery executive’s behavior changed noticeably. The shift in attitude was quite unprofessional and disappointing. Unwillingness to Accommodate My Delivery Date: Even though I was paying the full amount in advance, Spinny refused to deliver the car on the date I requested. Instead, I was met with excuses that the car couldn’t be held for me even after full payment, which seemed unreasonable. Delayed Delivery on Muhurta: I reluctantly agreed to the delivery date Spinny forced upon me but requested a specific time for the delivery as it was an auspicious occasion (Muhurta). Despite confirming the time, Spinny failed to honor it, making me wait over 3 hours past the agreed time. Worse still, the delivery took place in a foul-smelling basement parking lot, which was a terrible experience for such an important moment. Poor Communication for Insurance Payment: I had to follow up with the finance team for two days regarding the insurance quote and payment. This was in stark contrast to the car payment process, where I received numerous messages daily urging me to complete the payment quickly. Unprofessional Behavior from Branch Head: There were a few issues with the car that I reported to the Spinny RM prior to delivery. When I asked for a written confirmation that these issues would be resolved post-delivery, the branch head rudely responded, “If you don’t trust our verbal commitment, don’t purchase the car from us.” This kind of arrogance and dismissiveness is completely unacceptable in customer service. Post-Delivery Lack of Support: After the delivery, the salesperson (Spinny RM) started avoiding my calls and would often reply late, or not at all, to my messages—contrary to the quick responses I received prior to the purchase. It was clear that customer care significantly declined after the sale was completed. Poorly Trained Call Center Staff: The call center team was poorly trained and often unhelpful. They disconnected calls without resolving my queries, showing a lack of regard for customer concerns. Delayed Post-Delivery Repairs: It took over a week to address the issues with the car after delivery. Even worse, there was no communication from Spinny when my car was ready for pickup. I had to chase down information on where the car was parked and how to retrieve the keys, adding unnecessary frustration to an already bad experience. In conclusion, my experience purchasing a car from Spinny’s Kohinoor Mall, Dadar hub was overwhelmingly negative. The lack of professionalism, poor communication, and overall disregard for customer satisfaction have left a bad impression. I will not be recommending Spinny to anyone and strongly advise against purchasing a car from this location.

DEAR ALL PLEASE DONT USE SPINNY TO BUY AND SELL . IF ANYONE CREADING FROM SPINNY CEO,MANAGER PLC CAL AND ASK CUSTMER EXPNCR THROUGH SPINNY CAL ME ALSO 720497501...... DOTS REFLECTS LAST NUMBR

I made payment of 50k for confirmation of booking of Car purchase, by spinney app, It get stacked for 7days. Do not pay by Spinney app. Actual payment done there app has issues. Service person is also not good. Check car before booking, I got damaged Car. After delivery i complaint, they said you have to check it before delivery. So be careful.

First his company website given me my old i10 car Rs 240000. Then after inspect my car his excutive and company given Rs 110000 price. Also his telecaller not know anything. After inspection daily call for inspection. So I advice you all do not given yours no to this company. This is my experience This company is totaly Untrusted, Unrealiable and Unfaithful.

Badi Dukaan, Phike Pakwaan Spinny is a big CHEATER, making promises, not fulfilling them. It is all a pack of lies - all you get from them is a phone call from the Customer Care, false assurances that we will look into it and get back, but nobody gets back. Beware, don't sell your vehicles thru Spinny. I have not received my RC transfer papers though it is 16 months since they took the vehicle. I understand, the liability remains mine if there is an accident of the vehicle, BIZARRE, simply KICK THEM OFF. My experience dates back to end of March, 2023, I don't know why I cannot date my experience accordingly.

My wife sold her car on 6th April'2024, the value offered was Rs 2.15 lacs. I initially informed them that I will not be physically available to go to the RTO for transfer of the vehicle, thus they paid Rs 2.0 lacs and withheld Rs 15000/- instead of Rs 10000/- which the normally does. However at the time of transfer they call me and asked me to send a video and also OTP generated by RTO, etc and the car was transferred in the month of June'2024. After that I continuously pursued that to release my balance payment, but delayed. On 25th July, they released only Rs 6000/- without any explanation. Inspite of my repeated request for the reason for deducting Rs 9000/-, they have not responded. I request all those to avoid selling the car through Spinny or I you have no other way, then ensure that the withheld payment is fully release to you before providing the OTP or signing the final document at the RTO.

It's worst experience. Their after sales service is worst and escalation team is just for conveying the message from customer to backend and vice versa. They have deducted 5k from me as party pesi even though I have completed myself

Sold my car 10 months ago to Spinny, it's still not transferred in the new buyers name, i keep getting e challans and also received lok adalat notice, they are saying their auction team is unable to contact the channel partner who bought the car

HORRIBLE CUSTOMER EXPERIENCE.  I have sold my car on Feb'24 and there was a promised pending amount of Rs.25000/- which I haven't received till date despite multiple follow ups and complaints.This is pathetic customer support response has been pathetic. SUCH A CHEATER@=! I keep getting a promised date by which I will receive the payment but it keeps shifting and so far no payment has been made. I am forced to raise a police complaint now!!!

RC will be expexted to be deliver 90 means 90 days...i am stand at 76th days still waiting for the same

I have purchased Belona car in the month of Jan 2023 ,till date they have not provided me R C Card they said they lost RC so i agreed to provide DRC but they failed to provide and very worst exp also usless helpdesk

I have brought kwid climber from spinny park Ahmedabad & they did part fraudulent with me, my whole front bumper was welded from inside up to head lights & fitted it with china bolts, bumper is not from climer model, I have reviewed spinny 200 points reports thoroughly twice like what part has been already damaged & changed but they have not mentioned anywhere about my bumper repaired as mentioned above, Also i have took insurance policy from them & they not mentioned anything like in this policy might front bumper is not being covered, When i claimed insurance due to recent accident & raised issue with them that insurance company rejected partial claim of my front bumper due to this reason & they just telling me to contact insurance company for it, Before buying car i would suggest think 1lac times because once it is sold they never going to accept thier fraudulent I am very regret full to say they just writing it that they are checking 200 pt of inspection & providing trustworthy cars i might doubt they just taking care of the return of investment for the 200 pts once it is sold you we won't get anything from spinny except fake statement & inlogical statements I have many issue due to this incident & it impacts my personal & professional life also having health issues due to no transparency during incident investigations as well when concluding the case they just decided When i spoke today 17th April 2024 around 6:00 PM IST with escalation person he just keep saying we won't help you This is 2nd hand car When asked few questions where it is written in the 200 pt report about condition of the bumper At the time of the insurance purchase why they have not clarified this kind of thing can be happen later Who responsibilities to check that customer fraudulently not happen as you are claiming trusted cars from spinny What does means budget car and 2nd hand like it can cime with anything that after buying car customer just have struggled with customer care escalation persons? I have asked many questions to escalation person he was keep saying one thing contact to insurance company but in return many times i have answered that already had the discussion they confirmed me that spinny had already accepted that this was in your knowledge that car bumper condition was sold this way and why one is taking responsibility of it? Can someone from grievance team to resolve my issue or should permit to proceed legally, I had most of the communication with below person they rejected allow me contact further with higher level team as they not capable of resolving this kind of issues Siddharth & Ankit escalation department

It’s Been Over 10 Months Since I Sold My Car To You , Whose Number HR87J7103, I Have Complained To You People Many Times , But You Are Neither Transferring My Car Nor Giving Any Reply , This Is My Last Request To You , Either You Get The Car Transferred Or Else I Will Take Legal Action Against You And File A Court Case against you , I attached all documents

The deal was done and no1 came to pick up the car after an hour of the pick up time we were informed that the deal is cancelled Not the customer care was bothered and disconnect the call

I had listed my car on cartrade.com a few days ago. Yesterday, I received a message form Spinny with a decent price range and was told it can increase post inspection. The inspection was scheduled in a few hours. The fellow who came to check the car was causing potential damage. He kept giving excuses a build up to a pathetic price is what I expected. I refused the test drive which is a 3KM round trip as I was convinced they cannot afford a decent price and they came back with a scrap dealer price. Wasted around an hour on inspection. Beware don't take your eyes off in case you schedule one as the objective is to ruin the car so they can offer you peanuts. Not recommending spinny as they truly take the customers for a ride. Beware!

Smooth experience with spinny

I purchase zest from Rohini hub.I was a wonderful experience to deal with Raman

Very bad company. I heard Name of Spinny as professional company but very cheap Not following commitments. Earlier Spinny provide Good Quote then during delivery finding fault in car and start to reduce price. I suggest not to deal with Spinny Fraud company

I bot vehicle from spinny in the month of August, 2023. Till date the RC transfer process is not completed... Facing issues - no solution from escalation team...

Fraud business. They offer one price after inspection and reduce the price after collecting documents