Very professional approach and helpful

The chap who came to my door was very polite, friendly and explained everything very clearly.

Excellent service thanks for your help 👍

Expert advice and guidance

Very helpful

sorted out my problem within five minutes.He was friendly, helpful, knowledgable and professional

Listened and explained clearly

Sam was very helpful in our search for more affordable bills.

Good and enlightening

Done well ,explained everything.

I was searching cheapest energy tariffs for ages , but I couldn’t get good price.fortunately I have spoken and received good price deal Thank you money expert

Great explanation by Adrian , just waiting for email to check points over.

capable and well informed staff, enabled the process to be easily achieved

Unable to speak to an advisor when I rang I received a call back later in the day. He persuaded me to take up an offer from British Gas that was over 25% cheaper than any other offer. The next day I looked at the offer from British Gas and found it was little different from the offer from other suppliers. I decided to ring MSE again and eventually received offer that was over 20% cheaper. I decided to go with it. My offer from MSE did not have the discounted rate I had been promised and also it also had the wrong supply address. I tried to ring you back but could not get through. I tried to correct the error by email.On receiving the documentation from British Gas I found that it only mentioned Electricity and also had a wrong address. I rang them to correct the address errror and spent over an hour on the phone. Eventually I succeeded but I still had the problem that only electricity was included. At this point I had had enough. I contacted EDF (my current supplier) and negotiated a new 2year contract them.I contacted British Gas to cancel the new contract. I am 76 years of age and can do without all this nonsense.

Because the agent was very helpful explaining everything we need to to do

The guys who knock on our door were very friendly and helpful. made sure everything was ok.

Annie explained really well and was able to respond to all of my queries

Very professional young man, he was quite happy to go over details. Made me feel at ease.

very good there done all the work with the switch i did`nt have do anything

Your rep was very courteous and articulate and explained the set up without being "pushy". The follow-up was also quick and trouble-free.