Had a problem booking online so had to call up and do it over the phone. I was assisted by Vanessa and the process was easy and she was very helpful.

Had a Covid Fit To Fly test at the Vivo Clinic in Bath. Really professional experience, the lady doing the test Pilar was very thorough, helpful and reassuring. Would strongly recommend and use again.

Lee L. Was so nice and helpful through the process of my husband and me navigating the procedures for testing. We found him knowledgeable and efficient.

Just been for our fit to fly in Hull with Sarah and Carol they where both so pleasant they put me at ease Just want to thank them both for being so lovely x

I had to book a PCR test at short notice for a business trip and Vivo were one of the few companies able to offer an appointment. I booked and paid £139 for a same day result, but unfortunately there were issues with my travel visa and I had to cancel my flights. I contacted Vivo who said I was not entitled to a refund but would get a credit voucher by email. I received nothing and despite many attempts, could not get through on their helpline. I finally emailed and did receive a response with details of my credit which apparently could be used on any of their services. In order to get something for my money, I decided to book a treatment at one of their cosmetic clinics. When I finally managed to speak to someone, they were very keen to book me a cosmetic appointment until I told them I would be paying with a credit voucher. I was asked to forward my credit email to them and they would phone me back 'in ten minutes' to finalise the booking. They never got back to me. I could pursue, but I really do not want anymore contact with them; I should have done my research and will have to chalk it up to experience. I note the majority of reviews on other websites are also heavily critical (Trustpilot seem to be the anomaly here) so I strongly advise everyone to learn from others mistakes and avoid any dealings with this company.

I met Pilar to get a PCR prior to my flight to Malta. Pilar was very welcoming and very professional in her instructions. Overall a very good experience

Awesome, fast and professional experience at your Hull site for a LFT needed to return to the US. Sarah was helpful and friendly. Zero wait - and quick. Would definitely use this clinic again.

Used Vivo for a Covid Recovery Certificate to enter USA. Apart from getting our DOB incorrect Ashley arranged for new certificates within 30mins of phone call.

Amazing experience at Vivo clinic Glasgow. Cherie was so friendly. I got Cryolipolysis on my lower abdomen. Cherie explained everything step by step. It was pain free and I can actually notice a difference straight away. I would definitely go back there to get other treatments. Thank you again Cherie

Vanessa at Vivo was incredibly helpful with helping to arrange a pre-departure PCR test for Japan. Unfortunately the clinic in Exeter was not open on weekends, so she helped me look at other options. Would recommend to those flying abroad, especially Japan as they offer to sign the necessary documents.

I had the HIFU treatment with Leanna, who was very professional, I got all the information I needed and she was very caring when I felt discomfort during the treatment. I will definitely look at more treatments here with her

Pilar at the Bath Clinic was excellent, very quick results and a perfect experience overall. Will definitely go again next time I need to travel

I was extremely impressed by the reliability, friendliness and efficiency involved in getting a fit to fly certificate with supporting doctors letter at short notice. I am particularly grateful to the Cambridge team and sorry to learn that due to falling demand it is to be closed. However, I can understand the decision and have no doubt that the headquarters team will continue to provide excellent service. Good luck to you all.

Having used the UK as a stop-over for a four day visit to family prior to moving on, I was obliged by my final destination country to take a test and get a doctors letter. Apart from the obvious thing that the money shelled out for a 'doctors letter' is high for a standard computer generated letter, my results were clearly never going to even see a doctor. The 'clinic' was in fact an upstairs room in a former spa in Sheffield. The test was completed and I was glad to receive a timely result by email. However, having paid for a doctors letter and emailed to chase up on it, I never did receive it; nor did I receive an apology for the fact that I received a standard response whilst I was in the air travelling to my destination, which in fact had nothing to do with my own issue. I am lucky in that I explained, showed the email trail of me chasing the letter and had all other documents required for entry into the country, otherwise I would have had to have taken another test, further adding to the already high costs! I am still waiting for an apology from this company. The response received now is a poor substitute for a real apology. I received the email - sent whilst I was onboard an eight hour flight and we’ll after I had chased up in the doctors letter. I also did send the certificate of the result to the team as soon as I received it myself.

I took my children for a PCR test at 3.45pm on the Thursday. The test was required for a holiday departure at 5pm on Saturday. Paid for the 'next day' service to be on the safe side. The results weren't sent through until 5.30pm on the Saturday - over 48 hours after the test and half an hour too late for departure. Vivo called me on the Friday to say the results probably wouldn't be with me by midnight as promised. Initially they told me I should just book a new test elsewhere then later another member of staff asked me to send a photo of lateral flow test results to show my children didn't have covid-19, then they falsified a certificate for me stating that the kids'pcr was negative. Whilst this did mean we didn't lose out on our holiday, I am disgusted that after paying a premium rate I was put in a position of having to accept a fake certificate. The amount of stress this company has caused our family is unbelievable. Disgraceful company. Avoid at all costs. I've tried emailing the company but just bounces back as 'failed to deliver.' I want my money back.

I booked my Fit to Fly Covid test on line and was very happy with the service from Pilar. She was friendly, efficient and very helpful.

Great service, prompt, efficient and friendly Thankyou to Jill, Jade & Sabina at Hull

I’m not one to usually write a review but I felt it necessary to do so on this occasion. I visited the Cardiff Clinic today to have fat freezing. Katie was very friendly and very professional throughout my session. I will be recommending to friends and family.

We went to the Vivo clinic in Hull on May 26th. Carol and Sarah were both very professional, courteous and funny. They both made us feel very relaxed from the minute we walked in. The testing was performed quickly and efficiently, and they were very informative when we had questions. I would definitely recommend this clinic to anyone as it was a very positive experience for me and my family.

Second time at Vivo and being treated by the lovely Nanda. She is highly professional, friendly and accommodating. She also gives great advice about treatments, beauty, self care and much more. We joked about adding “Talking Therapy” to the list of services! Lovely to have someone so kind and funny to chat with whilst sitting through the session. The procedure was executed in a timely and efficient manner and I have seen good improvement in the weeks since my first visit. Excited now to see the results from this one and of course to see Nanda again for a catch up when I return. Happy customer! 😊 👍🏼 ❤️