When I received my order on Oct 19th , part of it was missing . After engaging in an online conversation , trying to sort out what had happened , as their initial incorrect stock data created confusion . Nothing has been resolved . I have asked for a progress report and they have simply ignored my request . All conversation was polite but achieved nothing . I will not recommend this company to anyone as their customer service is so poor . It was a birthday present and we are elderly and they have simply not replied to repeated enquiries , hoping I will get fed up and go away ! No offer of a refund or a replacement, just ignored ! Very upset !

After not using this company for several years due to poor service I was tempted back by a very considered letter from them and a good offer I was not disappointed, lovely products and very speedy delivery Glad to see them back to how they were

The lights we ordered were delivered promptly and we got the Black Friday discount which was great !

Nice product

The true test of any companies customer experience, is how they handle mistakes. When everything runs without issue, most companies should be capable of doing a half decent job of making their customers happy. When something goes wrong, some companies really fall short of rectifying the situation. Garden Trading has their priorities in order. After the wrong item was sent, I was concerned I wouldn’t be able to get an exchange for the correct item in time for Christmas, it took one phone call, the correct item was processed before I was even off the phone, before we had even worked out exactly what I had been sent. Becky was great, I couldn’t have asked for a better solution, genuinely felt looked after by someone who cared. Correct item arrived the following day. I can’t recommend them enough.

Beautiful, quality item. Carefully packaged and super-quick delivery. Perfect in every way. Thank you Garden Trading. Highly recommended.x

I’m sorry but this is at least the third time you have asked me to review this purchase and I am still waiting to receive it despite being told it should be with me by mid December. I have not had any updates from you as to further delays. I feel your customer service falls short of what I would expect….

Charged £15 delivery for an ironing board! Doesn’t state at the time that an ironing board takes two men to lift it and is classed as a large parcel! Thankfully I must be a quite strong woman as I managed to lift it in by myself!

Two watering cans ordered Both damaged/ faulty Waiting for customer services to respond Unable to give as Christmas presents

All was well

I was very pleased with my purchases & they arrived so well packaged. Would definitely buy from the company again

Timely delivery and product as expected

Great mat very pleased with purchase

Very disappointed with my order! Ordered the Woodbridge set of 3 wooden stars and Brading placemats. The box the stars came in were opened and the damp mouldy smell is awful! I have had to clean them to get rid of the mould and the smell! The mats also have a horrible damp and mouldy smell to them! I have had a few orders from Garden Trading and never experienced this before!

Delivery takes too long and not everything was delivered.

Unfortunately, despite being well packed the actual candle holder arrived bent - I have straightened it but it is quite weak at the bent point. It is lovely though - just a shame it wasn’t checked before packing

Order arrived quickly and all was as it looked like online, happy with the service

Order was late. Communication wasn’t great. Days to respond to an email, ended up calling. Blamed staffing and Black Friday/Christmas business. Surely this isn’t a surprise. Everything was very well packed, but one item in a set of 3 is a different colour (XL paper tree) so that looks odd and is disappointing. Have to pay for your returns, so won’t be returning as not worth the cost. Overall, items are nice and well packaged but I doubt I will order again.

Amazing product for Christmas. Fast and smooth delivery

Decent products, bad prices, bad customer service