Nice and friendly customer service

I got disconnected on my first call. Second call was very helpful. May have been disconnected in error.

Lauren Was very reassuring, made my first interaction as A customer very pleasant. She was informative very eager to assist, and made sure my issue was resolved on the call. An exemplary service call. Thank you Lauren & Flogas.

Great help from lara

I had a relaxed yet professional conversation with flogas today and I appreciate the opportunity to be able to call your office and have this chat.

Reasonable prices and amazing customer service

The customer service team are always excellent to deal with. We have remained a customer of theirs for some time now as they always offer value pricing also.

Very good., great service

Really nice staff, very helpful

I’m a new customer and I couldn’t set my account online as I was getting an error message. The first agent I spoke to wasn’t able to help me and I ended up being transferred to a call centre in Northern Ireland. Once I was transferred back, Shane answered my call and was able to create an account for me in a few minutes. He was very helpful and friendly.

Staff were friendly and resolved the query very quickly

I got help with my question.Steeven was hepl for me how i have to cancel my contract.🙏☺️Thanks

After posting a postive review after a phone call on the 7/6 I am experiencing continued difficulties. Despite thinking at that time that switching my account from an old address to my new address was complete, a few weeks later I was receiving letters from another provider who was currently providing elec to the property and threats of disconnection, in the meantime I thought my switch was in process. I called that provider who confirmed nothing had come through to them. Called Flogas back and they queried that I had contacted them. After providing more information on my call and asking if their calls were recorded, they suddently said it was in progress. On the 10th July I called and spoke to a customer service rep who was rude, frustrating and provided me with misinformation. I regret that I let her get me frustrated. She informed me that Flogas would use the meter readings from 7/6 and that no other company has provided electricity. I asked to speak to someone else and she said everyone would say the same as her. I called again and spoke to a nice person in retention who put me through to cust service to a different person who informed me it was being processed and I would be able to provide new meter readings. I called today to check as new address is still not there when logging into online account, and informed they are working from meter readings on 8/7. I don't know where this has come from. On two occasions I have asked to speak to senior staff since my issue is still ongoing and on both times told 'there's nobody around'. Seems very odd. This has caused a good deal of stress and costing me alot of time to deal with this when the issue should have been dealt with over a month ago. Absolute shambles, I don't feel like I've been listened to and at times I have been gaslit and conscended.

So easy to get my query sorted. The guy Shane was so helpful & friendly. Company is a pleasure to deal with.

Good rates for Gas, called support easy to get through and efficient and friendly dealing with my request

I called in today and the agent (Brooke) had great customer service, very pleasant and relaxed. I was delighted to hear a prompt response, that my account was in credit. Keep up the great work. Companies like Flo Gas need people like you! Thanks again

Great help thank you

Gemma was very pleasant to deal with and very helpful. Excellent customer support.

Lauren, customer service agent was excellent, seamless transaction from start to finish to close account as moving house, unlike Electric Ireland!

No wait time on the call. Very friendly knowledgeable associate. Cleared up issue in a few minutes.