Having a terrible experience with their customer service which driving me crazy. I’ve signed up with Flogas as their new customer, and been more than a month I’ve never received an update from. A direct debit mandate letter was sent to my address but that’s it. So I sent an email asking for an update to found out that they didn’t have my application after a month which is a joke. They ask for my phone number so we can discuss this through phone they said. Gave them my phone number and never received a call back until today, not even replying my email back. What a joke.

Great customer service

Made onboarding as a new dual fuel customer very straight forward, any questions or queries I had were dealt with in a professional and friendly manner , thanks Flogas

Friendly and helpful customer service team

I have just recently signed up with Flogas Dual Bundle but I wasn't able to access the portal. On contacting Flogas I dealt with a most courteous and helpful person called Shane. He guided me through the online portal effortlessly and without any hassle. Full marks to Shane!

I was speaking with Shane a number of times in relation to viewing our invoices & receiving a breakdown/match up of our DD and he was super helpful & efficient. A big thank you Shane!

Spoke with Lauren today regarding missing bills for our accounts. Lauren could not have been more helpful. A very polite and lovely girl, thank you for your help .

The Agent that looked after me was extremely helpful and went over and beyond to find my account details as I’m in the hospital and have no access to any information and was able to explain my bills to me. The only bad side is waiting for 40mins to get through to someone. I’ll never ever call this company again for this and might have to change soon as I found the cost a bit expensive too.

Brilliant and understanding customer service. Very easy to make the duel account switch over to Flogas.

As my contract was due to expire, Flogas sent me an email offer of a new fixed rate 12 month contract (Day rate 32.16c, Night rate 16.98c). I clicked on the button in the email to accept this offer. Later that day, I was sent a Confirmation email thanking me for signing up and giving me a box in the email with entirely different rates to the first email (Day rate 34.43c, Peak rate 40.73c, Night rate 26.84c). I emailed the residential sales team (who sent the emails) 3 times with no reply. Finally I rang them on Mon 13th May but the agent, Ellie, who I spoke to was not even able to read the rates from the email her team had sent me(!). So she asked me to screenshot them and sent them on to be investigated. It's now Friday 17th (the 14th day of my cooling off period I believe!) and I've still heard nothing back from them. This is not the first time I've had issues with Flogas. Two years ago, they overcharged me by €478 (which I did eventually get back) but it's the wasted time and frustration in dealing with, what seems to me to be a friendly, but ultimately inefficient company, which is the worst.

Friendly and knowledgeable - effortless experience

I rang, got all the help I needed fast and precise and friendly

Great customer support. No waiting on hold for long... Immediate great response

Despite very less usage. I have received exorbitant bills totaling €700 plus for the past three months, with an additional €300 plus in the last month. This billing discrepancy is unacceptable and indicates a lack of effectiveness in managing accounts accurately. The inflated bills coupled with the absence of adequate service has left me deeply dissatisfied and frustrated.

Lara, Olivia, Stephanie and Shane have demonstrated great customer service skills when dealing with an important matter related to invoice and billing. During conversations, all four showed a keen interest in getting the resolution. With their combined effort, resolution was achieved in less than half the time (3 days instead of 7 working days). Thank you Lara, Olivia, Stephanie and Shane; you are a great team and an asset to Flogas Ireland.

Top marks to Flogas on customer service. They answer the phone promptly, have very understanding and efficient customer service assistants unlike other utility companies … thank you Flogas. I wish others were like you !

After dealing with Wendy in customer service I must say I was extremely impressed by how quick and professionally my query was addressed, I am now happy with my decision to switch to Flogas

I found the customer services person very helpful to deal with and it is good to actually deal with a real person rather than a bot

Very pleasant. Helpful and professional staff.

Staff explained the rates to me very patiently. Much appreciated.