Spoke to Shane who was very helpful switching a direct debit for my accounts and providing details on the dual portals that will be added to my online account. Seamless experience, Shane was very knowledgeable, helpful and very friendly. Top notch customer service, thanks.

I rang customer service as have a bill where I supplied the reading as opposed to estimate.. so high. He checked the rate and gave me good advice to reset.

A pleasant tone of voice makes the customer representative sound more respectful and professional:)

It is problably the first company who you can reach out in a few minutes. Costumer service are very polite, especially Ken, he was so lovely, friendly and helpful. I wish more people be like him, espceially if they work in costumer service. I would highly recommend to everyone!

More efficient sales rep

The customer service agent I spoke to, Kenneth, was extremely efficient, helpful and empathetic to my concerns. He quickly sorted out my query and proactively offered me advice about managing credit on my account.

The people we were talking to were very helpful and explained everything in detail. Explained in detail the difference between Fixed and Variable rates.

Wendy in Customer Service was a delight. Friendly, Efficient and Extremely helpful, a pleasure to deal with. Followed through and continued the investigation to the problem and came back to me with the resolution. Fantastic Customer Service, Thank You Wendy!!

Top class Kenneth!!!

Very very helpful and professional. 5 🌟

Terribly helpful customer services - thank you to Kenneth

Tom made the whole process of changing the direct debit effortless. Quick and easy service.

Easy to deal with them and quick to response with the qurey

Great support

Just off the phone with Wendy, very competent lady and resolved my issue with easy and efficency.

Professional and pleasant representative

Update... I was charged for a difference in my electricity bill instead to get a credit. My estimated bill was 300€ and I was charged for that, after few days I've got another bill with the actual price of 250€ (same period), then I should be credited back in 50€, however for my surprise, I this 50€ was taken from my account. Called the customer service and the person didn't know what to do, asked me to send an e-mail to customersupport, I've done it and still waiting for a reply since 10/01. So, I should get the 50€ credit back from the bill balance plus the refund of what was taken from my account 50€ also. Now 30/01 I've got another 3 bills with the total of 522€ by post. there are no credits applied for the money taken from my account nor the balance credit from the estimated bill paid in full. And also the 150€ government credit still not applied. need to get it sorted before I have this money taken from my account and this become a bigger problem. ----------------------- Hi Gill, thank you for your quick response. How can I DM you ?

Signed up as a new customer for electricity last July, 39c per unit, flogas announced cut in electricity prices from Nov 6th, received my bill last week, no reduction in price, contacted flogas,they informed me that as I was a new customer, my unit price was locked at 39c, however I could now sign a new one year contract to avail of a lower price, great way to treat new customers.

I found the company policy middling. I found the customer service good in general. I want to mention in particular Kenneth whom I spoke with on a few occasions. He is a lovely young man, very helpful with excellent communication skills. I enjoyed speaking with him very much and I hope that he excels in his career as I feel that he well deserves to. He gets 5 stars *****.

Precious attended to me and took the initiative to resolve my lingering case.