Pleasant staff to talk to.

Excellent service.

Well impressed as I’m older and I trust and feel safe with your survice

Usefully, I received a timely reminder that my car insurance was shortly due for renewal. The insurance representative was most helpful and knowledgeable in answering my questions and so enabled me to continue with confidence that the cover was most appropriate for my vehicle. The representative was able to provide me with the needed cover at an attractive premium which enabled my continued loyalty.

I hated the automated bot. Useless When I spoke to a human, brilliant

Very helpful assistant who sorted out my renewal policy

Price increases explained in detail. Amendments to my policy made quickly. Pleasant people to speak with.

Ouick and easy process, great value, good customer service

My renewal price was only slightly higher than last year and the staff at Lancaster are always pleasant and efficient. Thankfully I have never needed to make a claim but hopefully that would be handled in the same way

Helpful and friendly advisor Not so happy with the auto ID procedure

Lady on the phone was very professional

Very helpful and knowledgeable chap dealt with my enquiry both positively, professionally and politely many thanks

Great price and very pleasant staff, have used them for years now and never had a problem.

Lancaster Insurance have looked after my classic car Insurance for the last 5 years with keen prices and no problems, i would recommend them to anyone looking for a quote.

Great service and beet all other quotes Fiaz went above and beyond for me.

A good quote for car insurance was obtained from Lancaster Insurance, only minor niggle was the number of questions which had to be asked when the data was available on earlier documents and would only need checking.

I have been a customer for many years now. My policy is due to renew in a few days but I wasn’t satisfied with the quote provided Lancaster agent called me today to remind me of renewal and I received help from a very polite and helpful lady on the phone, 5 minutes later we was happy to renew the insurance for another year. From dealing many insurance companies I would like to add Lancaster is one of my favourite companies to deal with.

Friendly, helpful staff

All was good with my telephone conversation.I felt I was listened to and she understood my situation. Her name was Jo and she did her best for me,a good result. Thank you

very professional, polite & knowledgable