Fourth year running that I have renewed my policy with Lancaster Insurance Services. Easy to deal with and telephony agents are always polite and answer the query. Never made a claim so can’t speak to that experience. Keep up the good work.

Good person to deal with. Employing good people. AI terrible, and understand you are addressing the situation.

Pleasant transaction , efficient call to review my latest renewal and an appropriate outcome to enable renewal to be finalised.

Same price as last year and better than compare websites. Real live person

Always exslance service

Excellent service, the call handler was very helpful, waited no time at all for my call to be answered, always a bonus!

Very confident person

I was well looked after by the sales assistant, however the online system I could have used first asked me to check my Barclays app (but I don't have that - requiring me to ring and speak vs. doing the renewal online). Also your virtual assistant asked what day I was born on (which I'd forgotten). Again this was another barrier that then made me phone again and speak to a human. Is that really necessary when all other checks were fine?

I have been insured with Lancaster for many years seamless renewal,

The intial renewal quote had gone up by about 30%, but when discussed over the phone and I advised I had a much cheaper alternative you then offered a comparable quote. Why did you not giive me the lower option originally?

Not only did they have a huge knowledge in specialist vehicles they arranged a better cover than other providers and at a competitive price and it included brackdown and other benefits.

Very good and helpful person working for Lancaster

Very knowledgeable staff, quick and easy to deal with very efficient

Service was quick, even with updating details. The only insurance company I know that doesn’t hike prices up for no reason. I usually shop around for quotes but haven’t needed to for 3 years

Friendly straight to the point easy to deliver with

Very helpful and made change of insurance companies easy quick to call me back and explained everything in detail. Thanks

Your answer phone not very good other than that everything was good

The sales advisor was thorough and had a friendly approach. He listened to my questions and was patient with his explanations. The policy is highly tailored meaning it is a very reasonable price and I am just paying for what I need. The only negative is that the call lasted 1 hour 30 minutes, extended by regular holds whilst the advisor had to consult his manager, who was not immediately available.

What an absolute pleasure to deal with. My agent for this purchase was a gentleman by the name of FIAZ. As I would expect he was extremely thorough and explained everything in great detail and made sure that I fully understood everything that he was telling me. He didn't rush me in anyway and if I was unsure of anything he answered with great clarity. An ambassador for your company. Well done Lancaster Insurance

Phone call was answered promptly. Pleasant, competent, Reception. Fast turnaround for documents via open portal.