A friendly soul who took down all the details and seemed to know as much about my car as I did - - and I've lived with, and cherished, the old lady for 52 years!

Very simple policy to take out, was speedy and friendly. Thanks again

Great company and service , so polite, thank you

Always use them got my classic car insurance. Always friendly and helpful

When I originally received my renewal invite, I wax not happy with the price, and when I phoned, I was told this was the best they could do. I then went to the market to obtain alternative quotes, and I received a cheaper quote with the same cover As I had been with yourselves for sometime I spoke to another member of your staff who was very helpful and obtained an alternative quote which I accepted. Why could this have not have been done when I originally phoned. .

The fact that your frontline staff were helpful well informed and able to make a decision promptly

Stephen at Lancaster couldn't have been more helpful, very pleased with my classic cover, a good price and great cover.

Craig was brilliant, really helped and explained things well. Only problem I had was the horrendous amount of rules and regulations that had to be read out costing so much time. Apart from that, very happy with my car insurance.

Phone line worked well but online failed

Excellent service, great price, and product

Helpful over the telephone and in sending out the paperwork.

Very good service

Apart from the AI

Helpful, clear and efficient.

Always in good time, paperwork in the post followed up with a telephone call. Apart from some ghost information from a car I insured in 2007 that appears on almost every renewal the service is excellent

I was talked through every step could ask questions and change to suit my needs n cover before completion. Very satisfied.

Helpful and polite

Great service provide the best deal for me

Ash the lady who took the call was awesome, she explained everything perfectly, gave me all the options, explained them all, and listened to any concerns i had and explained any processes that i didnt understand professionally and in a way i could understand, how could i not take out a policy with you :)

Their service and follow-up is very good!