Craig was absolutely brilliant provided us with a first class service and explained everything in full also was very competitive with the cover

Paul was very helpful. Explained everything and made it clear for me to understand. The process was very smooth. Thank you.

From start to finish I never once was pressurised into renewing my policy the lady was very kind and helpful and was very knowledgeable. I have been with Lancaster now for the last 6 years and I would recommend them to everybody thanks again Lancaster. Geoff.

Very professional staff communication was very clear this member was a credit to your team very helpful.will continue to use Lancaster insurance.

First class service, been using this company for a few years now with no problems, very helpful on the phone.

Easy to deal with. Straight forward process. Used Lancaster for many years and always a pleasure to do business with.

Just quick and easy and understandable

Excellent service. Thank you.

Quick and no hassle very professional service would highly recommend to friends and family

call answered very quickly very few questions to verify i was caller.

The person i spoke to was very polite and helpful, makes a big difference when you are sorting out your insurance,

Easy and efficient, only problem was that the phone was not answered for a LONG time.

Friendly, polite, good deal Thankyou.

The whole renewal process was simple an straight forward.

When I got through to an operator she was very helpful and knowledgeable

Very annoying AI gateway to get past before speaking with a helpful, real, person.

Very professional

AI phone intro for ID, too slow, but the human brilliant.

Once through the frustrating AI voice questions, I got through to a really helpful guy called Ken. He worked through the changes on my policy and very kindly also reduced the premium 🙏👍

All Staff i spoke to was very helpful