The lady I eventually spoke to gets 5 from 5 !! Most helpful in every respect but !!! getting there to speak to a member of staff. 8 minutes and 35 seconds to get through the automatic ????? answering service was a complete total absolute nightmare. Never experienc3d this in 3 years I have had a policy with you !! Sorry but your system needs a total review. I chose to renew as a consequence of previous experience and your bulletins which I find interesting. I was offered less costly alternatives but due to the above decided to stay with you. Sorry most disappointing hope you can get back on track !!

Excellent service, Chris & Craig had brilliant product knowledge and made the whole experience a positive one.

Very happy with the easy service and great price

You can actually TALK to a person who knows what he’s talking about. I was asked more than once do I have any questions relating to my policy and how the policy is made up and costed. Brilliant.

Good price nice people feel secure with them

I’ve insured my MG Midget with Lancaster since 1990, since buying it - so 35 years. Thankfully I’ve never had to make a claim, so cannot comment on how good or otherwise the claims procedure is. The renewal procedure is a bit cumbersome - the on-line system didn’t work, then the telephone system took quite some time going through recorded messages, then further “important information” from the call handler. I suppose all technically necessary nowadays for compliance, but a bit of a pain!

Friendly and helpful staff explained the policy and additions. The renewal price was what we expected, no need to shop around.

I found the insurance renewal very quick and straightforward and was very happy with my new quote

Dealt with Owen this afternoon, couldn't have wished for a more curtios polite person

Staff very helpful made it easy to renew my policy thank you

Great customer service

Automated voice menus were painful. Service when I got through to a real person was excellent!

I have insured my classic car with Lancaster since the company started, when I purchased my second classic car I felt it the right thing to do to continue with the relationship. I am aware of the difficulties regarding the Insurance industry and hope that the good work can carry on in the future.

Very helpful call to renew and the agent so pleasant.

I like the fact you ring me shortly before the renewal date which makes my renewing so easy.

Efficient and professional service. Good value products for specialist requirements.

Professional attitude, lovely advice and nice personality

Great service

Gemma, delt with my queries and renewal to my complete satisfaction.

very good very helpful and polite, , i have 2 cars insured with them they always try to keep prices down