Quick and easy good price

Quick easy simple and well explained. Professional and polite gentleman who handled my enquiry. Very satisfied customer.

Very good service and value

This is my 2nd car with Lancaster Insurance, they are great at finding the right cover for classic/kit cars. Their web portal is great and communication is always prompt and on point.

Sensible & real world price policies & very helpful staff on end of a phone. Thank you. John

Straight forward and nice to deal with

The young gentleman that I spoke to was very knowledgeable, helpful and informative. As a pensioner he explained everything in terms that were easily understandable. He is a credit to your business. Companies need more staff with this level of compassion.

Easy to set up

I have been insuring my classic car with Lancaster Insurance for years now, and I am delighted with the service. Today a team member called to ask whether I'd like to renew my insurance on the phone. They were professional, courteous, and kind. They listened well. They gave me all the information I needed, and I was happy to renew my insurance at a good price and with good conditions. Well done, Lancaster!

Always great to have helpful & knowledgeable customer service representatives deal with our vehicle insurance renewal. A refreshing change in today's World!!

People are really helpful and per light

well informed staff

Lancaster answered the phone promptly. The assistant was polite and helpful, listened to my query and resolved my problem. Lancaster are not necessarily the cheapest on the market but after years of dealing with them, I prefer to pay a little extra as I feel they are a reliable company.

Quick and easy

Very efficient service, recommended.

Always good service and very efficient.

Lancaster were very proactive in contacting me to renew my policy with them. The increase in price was less than I had expected. This would have been a 5 star review if it were not for the automated reply service used when I phoned to renew. It could not understand me and fired a long number at me asking if this was my policy. I didn't recognise the number and it could not understand my reply. Total waste of my time and very off putting. Finally hand over to a human and the rest was plain sailing.

Very helpful

Prompt answer to my questions so quick renewal completed,

A no hassle fone call