excellent service

I have been a long time very happy.

Thankfully I didn’t need the services of the insurer last year and the renewal was quite simple. They quoted high, I checked on confused.com, called, we negotiated, I got a reasonable new offer, which I accepted. Hopefully I won’t need more from them next year either. Craig the agent was very pleasant.

Good honest service, no issues no trying together you to take other services

Very professional agent who helped me renew 2 policies where my circumstances had changed.

Efficient service , good manner.Thanks M Bradley.

The phone was answered by a person and was answered in 7 minutes This is everything that’s needed from a company , person to person And still have paper documents

Very friendly and helpful team. Good value for money.

The policy meets all my requirements as I wanted an agreed valuation policy with breakdown cover. Talked through the policy and everything was checked and ok. The price of the car cover was competitive and I decided to take the insurance cover out.

No pushing to pay for extra services that aren't required.

Knowledgeable people, good price.

Very helpful person on telephone. Found my policy quickly and dealt with my renewal very efficiently

very good service

Were very helpful with information but took a while to get through

Quick and efficient

Didn't have to wait too long to speak to someone. Everything sorted within 5 minutes.

Suggested to buy muti car policy, despite several calls no return call

The lady I dealt with on the phone was brilliant, but at the start of the call was the automated service this was utter rubbish, get rid of it.

World's most awful automated phone system. I had to phone up to clarify something on my insurance and after having to deal with the awfulness of the phone system I nearly cancelled immediately. If I have to call again and they haven't improved it, they will not get a third chance. The human I eventually managed to get to said they had been getting "mixed" responses to it. I would rather pay someone else an extra £50 not to have to waste my time on rubbish automated systems. The only positive about Lancaster is that they were cheap.

Helpful and friendly