Great flexible multi car policy. Mr B.

fabulous service

Great service been with them for years

Can’t praise enough

Very pleased with the outcome, listened to what I had to say and we came to a amicable solution.

Very helpful adviser Everything explained clearly

Good service, polite, friendly and helpful And of course good price

Very helpful and quick

Easy to deal with good price excellent communication.

The telephone call was handled efficiently and professionally. Everything was thoroughly checked, resulting in a price reduction which was applied immediately. I have used Lancaster Insurance Service for a number of years and have always been totally satisfied with both the policies and the colleagues I have spoken too. Can highly recommend them.

Very efficient, friendly staff and competitive quote.

Very helpful and knowledgeable member of staff

I have always found Lancaster very easy to deal with, the staff are polite and helpful and have time to make customers feel appreciated. However, I could not give 5 stars as the computerised defence system that routes calls to the right place is one of the worst I have encountered. There is a mix between pressing keys on the phone and speaking answers and it is difficult to make it understand what you are saying, especially if you have breathing difficulties that result in a quiet voice. It could be improved by making it consistent about either keying answers in or speaking and it should recognise that where answers have proved problematic, it should be quicker to refer the call to a human call handler. Had this been my first use of Lancaster I would have given a much lower star rating, but as it is I am happy with the service quality and the price, just struggled with automation of telephone answering machine.

Phone answered quickly, talk to a human

Good simple explanation of insurance policy, made it easy to change from existing policy

Very helpful getting a good policy

Honest and professional company who's insurance is good value and what I need. I like their straight forward approach and no nonsense, not hiding costs here and there.

always helpful and competitived

Just to have a human on the line ,and very helpful with the process.

Straightforward renewal of policy but would have saved time if discount could have been applied when renewal invitation first made rather than having to phone to get best quotation.