Excellent service

Ease of use of the Website & easy to find bass spec

I was impressed by the amount of information supplied for each instrument that I had an interest in - this type of information is essential when considering the purchase of a violin. The process of ordering and checkout was extremely straightforward. The pricing appears to be very competitive and I very much like the idea of being able to buy an "outfit", thus removing the need to search and purchase for related individual items to complete the purchase. The delivery times shown are very favourable and I was very pleasantly surprised to see that no delivery charge was made. All in all, a very positive experience.

Great service and the staff were excellent dealt with Rob and Tom, can’t thank them enough for their service Thanks Jed

I think £5.99 postage for £5 order is a tad over the top?!

Quick and easy

Straightforward process Good support service via email and phone. Prompt delivery. Well packaged.

Super quick delivery, in great condition and a great price. Will buy from again in future!

Everyone at PMT is very friendly and prioritise to purchase my questions were answered quickly. My purchase was despatched quickly and although communication of tracking information wasn't as good as some other places I've used, it still arrived promptly. Very pleased with everything and would use PMT again.

Great fast delivery

Great product great value and great service many thanks

My husband bought a PRS se and he loves it. We had a problem with delivery but the PMT staff were very helpful and resolved it for us. Happy customer.

Everything about the shop is great

Website kept crashing otherwise spot on

So so simple Happy

The guitar we ordered arrived quickly, it is absolutely beautiful and sounds amazing.

Competitive prices, speedy delivery with regular updates, well packaged. Very happy!

I ordered an item that said next day delivery. A week later the item has not arrived. I have sent a chasing email with no response and instead I get an email asking me to review the service….

Bought digital piano 'brand new' from the PMT website for around £485. On delivery noticed dent in speaker grill, no damage to outer packaging. Contacted to ask about a price reduction / replacement, was offered £30 partial refund. We then also noticed a sticker on the side of the piano which had the SKU followed by '-DEMO', indicating this was a demonstration model that had probably been displayed on a shop floor, and presumably damaged somewhere in the process. I sent links to other b-stock examples on their website, which averaged at 30% off. They said 'I spoke to the sending store, and they still have their Demo Unit in that store on the same code ( 333945- DEMO ) so it’s hard to trace back how this has happened in all honesty.' They also said that the average for b-stock is 10-20% so offered £75 partial refund. We decided to just get a replacement, which meant returning the existing item and overall an extra week and a half before the item had arrived. The replacement direct from Yamaha actually feels and sounds better, indicating that the initial item was damaged more than just aesthetically / had been used considerably. So the support was there, they did remedy the issue without too much 'haggling', but there was a distinct feeling that they were chancing that most people wouldn't have noticed that it was b-stock, and if the recipient noticed the dent they would probably accept a very low partial refund. How many other used or damaged items have been shipped as brand new from PMT without the customer realising? Overall the whole process was a pain for what was a christmas gift, which in the end was with us half way through January. Won't be using PMT again.

Lots a great information, help line was tremendously helpful. Easy order process online. Let’s hope my amp arrives tomorrow!