Really good fast and efficient service

We had an issue with the windows in the apartment, and Emma Loth has patiently replied to my messages and sent help right away to solve my issue. It was a great customer service experience.

David Bailey and the after sales team have been efficient and helpful when called upon and when there were issues or concerns raised was treated with urgency and empathy. I have been impressed with the service given to me and I would encourage Seven Capital clients to work with David and the team post completion.

Had a problem with my kitchen tap where it was coming off and I raised this with Emma Loft from Seven Capital who promptly escalated this with a plumber. I was pleased by the exceptional level of customer service I received

I had reported an issue regarding my bath tub, Emma was very quick to respond and arranged an appointment for someone to come out and take a look. Although the appointment was over a week away, I do appreciate others may have more urgent matters. Handyman Kevin was friendly and resolved the problem instantly. I was also having issues with my hot water & he kindly set my timers and now my hot water is working perfectly. Only negative I can give is sometimes the the length of time between reporting an issue & someone coming out can be a bit long other than that cannot complain!

Good customer service from Emma, issue solved very quickly.

I have just received excellent service from Emma Loth in the Aftercare Team. After reporting an issue she quickly dealt with it and got it resolved with speed. Thanks Emma!

Kevin Cleary - not quite sure what he can't do. Kevin's helped me sort out multiple different issues in my apartment and has carried out works promptly and professionally. Thanks Kevin!

Kevin Cleary was friendly and really helpful when fixing an issue with our sink, which was completed on time and with great results.

It was my first time dealt with SevenCapital and Emma Loth from the Aftercare advisor team was very helpful and professional, she explained all the features in great details on the place and also in such a way I can still remember some of the things she said like “ brick in a washing machine.” She did follow up with some of my enquiries during the hand over session , I was very pleased with it. I would highly recommend her.

I would express my heartfelt thanks to Caitlin who has provided excellent support to me no matter on introduction of mortgage broker, furniture package, letting and management agent. I highly appreciate her quick response to all my inquiry. Once when I encountered a very difficult moment in dealing with the mortgage deeds, Caitlin gave me useful information and advice promptly. This greatly lessen my worries during the difficult times. Although the completion process is very stressful, Caitlin's outstanding support throughout the whole process is highly appreciated. Caitlin, thank you once again.

I wanted to bring to your attention quite a number of issues that the residents of The Metalworks are facing which is quite disappointing to say the least especially considering the fact that the development is hardly a year old! Lifts keep going down again and again! The maglocks around the whole development keep going down again and again for example for the bin store, cycle store, doors from the car park. This is a consistent issue and the cycles are now getting stolen from the stores which should only be accessible to the residents. Gate of the car park is not closing for a number days now which means that all the cars that are in the car park are unsafe. These are some of the persisting issues which have been ongoing for months and there is no light at the end of the tunnel which is extremely unfortunate! As a resident of the development, I demand some concrete responses and resolutions for these issues!

Have been in contact with the whole team and more recently Emma Loth regarding snagging items and a query with the washing machine with the new apartment at St Martins Place. Emma was brilliant. She came back to me several times with updates, booked the contractor and also liaised with the site manager. The jobs have been completed quickly and I appreciate that she gave me several updates to keep me informed. Thanks for your friendly and efficient service Emma!

My front door lock was faulty and I sent a report for it to be fixed online via the Seven Capital portal. Emma Loth phoned me back within 5 minutes and arranged for the contractor to fix the lock immediately. I am very happy with the service Seven Capital provided, especially with Emma who was very friendly, helpful and efficient.

I had an issue with the windows in the apartment. I contacted Emma Loth who sorted me out extremely quickly and efficiently! She is an asset to your company.

Friendly customer service with quick response times, thank you to Emma Loth especially for helping troubleshoot our fridge's faults and providing the portal details in case we required a call out!

The kitchen cupboards had de-laminated last year which I would not expect to happen after only having had the property for just under 2 years. Fortunately however, Seven Capital accepted they would be replaced as I had reported within the warranty period. It did take almost a year (hence 4*) before they finally were, mostly due to covid and previous contractor going under. The aftersales care team, in particular Emma Loth has been brilliant throughout the lengthy process. She kept me informed and has been a pleasure to speak to. In addition to this, I must praise the blinds contractor, Pete from Nationwide Blinds (deserves 5*), who absolutely went above and beyond to get the damaged and missing blinds replaced within days of reporting. Superb service. Fortunately all got fixed just in time before new tenants moved in so they will have a much better experience living in the flat at Kettleworks. Thanks for resolving.

We have purchased a property at St Martins Place, Birmingham and we are hopeful that our choice has been well selected. The help that we were given by the staff at Seven Capital was of a high quality and calibre. Any promises made were always kept. Special credit is given to Caitlin Macdonald. Kudos to her for her service and dedication. Thank you to Seven Capital. Anil Shivdasani

Kevin came to sort out staining on our shower ceiling. He arrived on time and was respectful throughout his visit. He was polite and has done an amazing job on the ceiling. Thank you so much!

Kevin came to fix our tap. We were given a time slot but he came straight away in the morning which was great for us. He was polite and respectful of our things and space. He was efficient and did a great job.