Robert was a great help. He was patient with the back-and-forth during the initial stages of trying to confirm dates and the number of papers we had to be shredded. He was also very quick to respond any questions and easy to reach through phone calls. Great working with him!

very helpful chap. I guess the only comment I would make is please provide a time frame (say a 4 hr) time frame when they will arrive to collect. All delivery companies do it and am at a loss to know why this can't be done with you But a good service albeit vv early and probably mote expensive then your competitors

Craig Berry made the Shred-it experience a very positive one & was a delight to talk to. He listened to my needs, found the appropriate solution, sent me everything immediately, as we were speaking & followed up accordingly.

From the moment i made the enquiry to booking the date, Dean was very professional and friendly, explained how the process works and i felt a very important customer to them.

Specifically requested an on site day of Monday or Friday, made the payment only to be advised they cannot accomodate these days. Asked to take the files to their nearest depot.

Ellie responded very quickly to my requests for information.

Bobby was very helpful and quick to reply.

Very efficient service and dealt with promptly, also easy to contact by telephone.

We booked the express service which meant our papers should be collected within a week. Our collection date was 9 days after order. When the team came to collect they were unable to take the items as Shred it had not sent the correct bags. Poor communication, no apology and waiting to see if we receive a refund. Papers are still here!

Poor service, very high costs. You will be charged twice upon cancellation of contract. Once for collection of the console and again for removal of the bag, regardless of how empty it is. My company was charged £106.20 for removal of the console and another £106.67 for removal of the bag. Both items were dealt with in the same load.

Great service from an email to collection. Communication from the driver was brilliant on time done the job and off. Would highly recommend this company for shredding documents.

Probably one of the worst customer experiences I have had. Staff are friendly and polite but clearly extremely disjointed. I ordered collection for 40 standard boxes that fit 4/5 lever folders, they collected them then charged me for me "large boxes" naturally I disputed it. This went back and forth for a year. I have an email from Shredit confirming I have paid the correct amount. Then they engaged a solicitor to recover the £176 that is "owe." I have paid the invoice as I dont want a mark on my company credit. If i could have fought this more I would. The tactics were dishonest and I will never use them again.

Shred iT took payment in advance for a package (pickup, destruction of drives and then issuing a certificate) that was agreed upon in advance but then sent a person to pick the package up at 08.00 am. Our office was closed at the time. Shredit wants to charge us the full amount again to provide a service that was not provided. I tried to speak to their agents, who cited small print in terms and conditions. I filed a formal complaint on 17 January, but there was no response. I requested an acknowledgement on 29 January, but there was still no response.

Ellie was really helpful, great service

Excellent customer service today. I had a a friendly response from Louise Preston who dealt with my query quickly and professionally followed up with an immediate email.

Ellie in Customer Service was super helpful and informative, what a credit to Shred-it. She was professional, had a friendly manner and nothing was too much trouble. Thank you Ellie Tracy-Hannon you made my day 😊

Poor service, extremely poor communication. Notified shred-it of bags for collection, bags remained for over a month due to drivers marking up 'no access' which was untrue, increasingly changes of collection day. when collection was arranged after over a month they then tried to change the collection date again. Changed our collection date again without telling us. I could go on, asked to speak to the manager, and emailed several times with absolutely no acknowledgement or contact! have never felt so undervalued as a customer, so much so I have cancelled the contract.

Ellie at Shred It has been very helpful today, she dealt with my request in a professional and timely manner.

Ellie was very helpful: i called to resolve some account issues and request paperwork. All this was handled within 10 mins of my call. Thanks Ellie!

Michelle was very helpful, she dealt with my query swiftly and politely.