I was so stressed out I was trying to find a company that is customer friendly. Looked up Phone ratings Community Phone, has a TOP rating. The individuals that represent the company are pleasant, didn't transfer me from one place to another; and after waiting on the line; didn't cut me off. I see why the company has a good rating. I am also happy to have the personal assistance that I received from the Onboarding office. I was having a lot of trouble getting my phone service straight; but by the kind guidance that I have received from the agent; at the Onboarding Office; who I had been speaking to by e-mail, all is well. A pleasant surprise! He reached out to me by phone. And offered assistance. My landline was already switched; I was having difficulty switching my cellular from another phone company to Community Phone. All is set. He helped me tremendously; I will let my Senior Wellness Center in DC know about this service. I highly recommend this company and Its outstanding customer support. Mary W.

l live in a rural mountain area and have spotty reception if l am lucky. l found your company and did some homework about refunds etc. if l get terrible reception. l decided to try, and boy am l glad that l did. l get perfect reception every time and it is less expensive that landline companies that have been around forever. l recommend you try this company...they are for real and are there to help you!

I signed my elderly mom up for this service as she has dementia and is having a hard time working a cell phone. I so wanted this to work. Shipping was an issue. I typed in my mom's address but the web browser generated an extra digit. I didn't notice until after I placed the order. I sent a message back as soon as I noticed this. Never got a response. When I called they told me I had to contact the shipping company. I had to call twice because I had never heard of the shipping company and needed to get contact info. Got a hold of the shippers to get them to send the device to the right address. Got billed. 2 weeks later I finally got the device. Hooked up the device. It didn't work well. Cell service in my mom's assisted living is poor. She lives downstairs and I have verizon and calls are poor. Her device said 5 bars though? but every other call was put to voice mail and then she couldn't dial out and when we finally hooked up it dropped calls. Very frustrating. Especially for someone with dementia. She needs reliable communication to family and doctors. So I wanted to cancel and get something reliable. This is where they kept wanting me to fix the problem. I was even refered to amazon to buy equipment to make it work. Also was told I could buy cell phones. She can't use those. Also told they could crank up the boosting to help her get service. Haha. Yeah right. Got billed a month while they "problem solved". Also whenever I got "tech" support it was from over seas. If I said something off script they didn't know how to reply. Communication with language was an issue. I spent 30 minutes explaining under no uncertain terms that we were canceling. When they finally got the message I wasn't refunded all of the cost because I wouldn't trouple shoot with them. It says on their website they would. Shame on them becaue they work with elderly people and I'm sure if I wasn't there to help my mom she would have been scammed out of the whole amount. I would never refer someone to this company.

Awesome customer service very professional, received my equipment very quickly with no issues. I would highly recommend so much better than those other providers. Finally a landline that has great service without the big provider hassels.

Excellent customer service every person has been kind and helpful shipping was very quick for my phone and box to arrive service works perfect!

I have been working with a Congolese church (I am not Congolese), helping them out with their technical issues. I was tasked with finding them a telephone service that would be excellent and affordable. I have been working with Elijah, and it has taken over a month to resolve all of this (because of the issues the Congolese have), and the language barrier. Elijah has been extremely helpful and responsive on days I thought he would be unavailable. He has been understanding, continuously communicative, and all around very pleasant to work with. He gets A+++ for my review, and deserves a big raise! Thanks so much!!!

Was able to update credit card from one to another. This was one issue and one person but went smooth. There has hardly been time for evaluation of phone. This was installed for my sister so it will be there if her cell phone fails her and she has barely "met" it. Thankful for it.

They both were polite Sammy and charles and answered all my questions

Great sales people, worst customer service in the WORLD! i cannot get a hold of anyone to help me. just started service, now i am going to cancel service.

I ordered one landline base and was sent three. I was charged for three. When I complained, I was refunded for one base, still charged for two plus the original charge. This is a bad service.

I just signed up with this service. It arrived and setup was easy. But when trying to go to the online site to activate my account and setup my user nane and password, it only redirects me to the login site (Which it won't let me create). I called customer service, waited for over 10 minutes on hold. Then a represenative picked up the phone (I could hear them breathing) and they did not speak when I said hello. They simply hung up on me. So the website is crap! The customer service reps have no skills, and I am stuck with a crap phone for at least this month and I will be charged another $50 for a restocking fee when I do get out of this P.O.S. company.

Was not until after paying upfront for the year was told that the A-I they use does not recognize calls coming from Verizon phones so friends had to call a cell phone . Once I cancelled service and try to return base unit was told they DONT REFUND for service only for the return of the base unit , this all took place within a week , Dont trust these folks and dont fall for their discount if you buy a year upfront ! UPDATE..I have been able to resolve problems with Community Phone and have received refunds Thanks Britney

never received box, cancelled service but still charged 500 for years service and told it would not be refunded. Then received two boxes, called them again and said they would resolve everything and told they would email return address labels. Never received labels then received email that indicated since they have not heard from me they are closing case. Tried calling support today, so far 1 hour, 7 minutes and 45 seconds on hold for support. Still no refund. total outlay of 645 dollars for NOTHING. They are horrible company trying to hold on to money to support their company

The very first person I spoke with was very helpful.

It's simple and easy to understand. Thorough follow-up and great people who care.

My 96 dad can not use a cell and he loves his landline phone

It seems to be working well. It took longer than I expected to get it all switched over. I still show a different number when I call someone. Hope this is fixed by tomorrow, but I think I will like it.

The company is doing everything well helpful easy to follow directions personable staff

I signed up for the Senior Caregiver services. Online it shows a nice portal to set up reminders. Turns out, you have to request THEY set up the reminders and wait for them to call you to discuss. For each needed reminder. Nope. Canceling and asking for full refund.

Very helpful in what I needed when getting phone