I was emergency admitted to hospital. I contacted April by email to explain my situation which was not straightforward. The whole team that I interacted with were very responsive and empathetic. They really went above and beyond to understand my situation and provided a timely, pragmatic and very much appreciated solution. April and the team authentically delivered great customer service and customer experience. Insurance companies help people in times of need and so are a force for good but people often criticise insurers especially when it comes to claims. April have demonstrated to me that the claims experience can be a good one and as such proudly represent the insurance industry doing the right things, in the right way, with the right people. Kudos to April and the whole team in Hong Kong 👏👏

I am satisfied with the service of April International and they are responsive in emails. I had a problem with my claim because the receiving bank I initially nominated was apparently not accepting international fund transfers. I only learned about this when I was looking for my reimbursement. The customer service team from April was responsive and provided me with the necessary information when I tried to trace the transaction. I was able to receive the funds within 3 days after I nominated another bank to receive the amount. Kudos to Mia for being responsive and helping me on this matter.

Thank You Jasmine I was impressed by Jasmine Chan. She is very professional and helpful. I would like to give a BIG THANK YOU to Jasmine Chan!!

I've been with April for years. Their staffs are always very efficient. Special thanks to Krishya LERIAS, who has been professional and very helpful!

Apriansyah made a very quick feedback. Thanks.

Tom SING-ON responded promptly to my query and even provided additional information regarding how much my coverage is. Thank you so much!

Fast response and always keep updated.

thank you to April's service, in particular to Ms. Dioquino for taking the time to meet my expectations and being available for all my questions. my request was successful 😉

claim process is very clear and easy to follow. response is fast and efficient! Great service and procedure flow design!

I spoke with Jasmine. Very knowledgeable about my questions. Thank you

The April team have been very responsive and supportive over the last few months. My claims are being processed quickly and their requests to me for information have been clear and concise. All in all my experience has been very good in what is a difficult period for me - many thanks to you all.

Excellent customer service experience and efficient support particularly from Lily Kaekla.

Appreciate Miss Jasmine Chan solving my problems. Her problem solving is efficient. She handles my cases perfectly. I rate 10 stars.

I work with Kah Yee from April Singapore to help my clients get covered under April myHealth and it has been a great experience for myself and my clients. The support team were very prompt in their replies and April's app has been really effective!

Needed help with April claims application installation. Support was good and fast.

Premium package, cela prend en charge tous les soins sans soucis.... La pire prestation que j'ai jamais eu, à éviter. Au dela de faire trainer les remboursements en demandant des documents complémentaires, ils tendent clairement d'éviter de rembourser les soins. Dès qu'il s'agit d'une consultation, si il y a des actes médicaux, ils refusent et demandent d'autres documents systématiquement. Penchez vous sur une autre assurance, elle ne vaut vraiment pas le coup, même en premium.

Worst experience ever. If you are ready to spend your time to submit and re submit document and justify the reason why you went to see a specialist after an energy room session, it's the right insurance. Don't take it; I took 1 year and will definitely choose for another one.

Excellent service, quick processing of claims and very helpful staff, in my case Thomas Mouland & AnneMarie Watts have been very good with their speed of communications and answering any questions I may have. For ongoing claims for the same treatment, the process is very easy and no need for submission of repetitive claim forms, just reference to the original claim no once yearly.

Overall the experience with April Insurance has been really really good. I've only recently had once not so good experience where I was requested for additional information from a receipt which is directly related to the hospital services and not me even though I had obtained a pre-approval for my claim. To make it short, I would expect April Insurance to immediately clarify with the parties responsible and not let me wait until I pushed. Other than that, I feel they are very professional, quick and friendly to work with.

We had a pretty stressful health issue for our daughter in Hongkong, April has been great and very reactive in regards to the situation we felt very well supported and grateful for the swift and efficient answers. Special kudos to Jasmine Chan for her professionalism and people skills