Assurance qui augmente les prix chaque année de manière conséquente (parfois plus de 50€/personne) et rembourse de moins en moins. Les délais des remboursements sont anormalement longs malgré les relances et les erreurs sont monnaie courante. A fuir!!!

I experienced the level of services of April International in UAE and I found it great! Especially the Assistance of Ms. Agnes was very very helpful and full solving the issues. Thanks really to April International and Ms Agnes for the offered services, I am really satisfied about their services, and I suggest this company because they are effectively caring about clients. Wish everybody a great day ahead. PM - Project Management Services

Grateful for Tom and Elvin’s assistance in the Singapore office. Every time I speak with Tom over the phone he is so patient and helpful. Even with a short notice request for an approval Elvin came through in a timely manner. Thank you

We have had April International since May 2023 and have decided to terminate it few days ago. First of all, it takes more than the three days advertised on the phone to process the claims. It is also extremely time consuming as they would usually request a claim form even for the small amounts (again they say on the phone they don't but in practice they do). Finally, we have the feeling they argue on a lot of claims and we felt the family was not insured properly in case something serious was going to happen to any of us.

I would like to commend the customer care of April International especially Ms. Agnes for doing her best to help me with my concern. She's very helpful and nice. She is an asset in your company and you need to hire more of like her. Kudos and God bless you.

It took some time to get the welcome note to register. After several requests via e-mail, I go ta call and it was done there and then. Fortunately there was no illnesses during the waiting period

April Artarindo especially to Mr. Mickey was very helpful and patiently explained to us about insurance benefits and claim status. Our communication went smoothly. Hopefully this cooperation and communication will continue well in the future.

The agent I was connected to, was spontaneous and helpful

The team really assists well any inquiries you might have and is super professional! Highly recommended

I have always found Joanne FU very quick to attend to any admin and claim queries. Her response time and efficiency is very impressive.

After being admitted to the emergency department at the hospital in Thailand and then being informed that major heart surgery was required, I thought I might be in for a difficult time in arranging the pre-approval and guarantee of payment for the operation, not to mention coverage for the associated doctors' services - but not so. The team at April in HK and Bangkok coordinated directly with the hospital to arrange the GOP, making it very much a stress free experience for me. Also, the submission and reimbursement of additional associated expenses has been fast and simple using the EasyClaim app. The help I have received from April with any query about a claim or procedure has always been dealt with in a prompt and courteous manner. Overall, the whole process has been 5 star. Thanks to all.

Simple submission of claims and fast reimbursement.

Staff is so friendly in terms of answering my question, quite prompt too!

helpful customer service, clear and polite

Very responsive team and understanding to find ways to understand the customer to assist and keep balance between policies/procedures and real world issues,.

Agnes goes the extra mile to show her support. All responses from her were prompt and professional. Well done!

Like to take this opportunity to thank the team at April for the support and necessary approvals during my time of need. I am doing very well now and managed to avoid doing risky open-heart surgery because of the expertise and expert hands of the intervention cardiologist at Singapore Heart Centre. I was very impressed with the level of care and service provided to me at this hospital and equally impressed with Aprils' support.

Jasmine was knowledgeable about the issues discussed and helpful in her advice. Made everything easy and clear.

Their service has been impeccable throughout. Any issue they handled professionally and quickly. Claims were paid out extremely quickly and the pre-approval process handled excellently.

We had some discrepancy upon making an appointment with the clinic which was on the direct billing list. We contacted the Customer Service number for the assistance. The agent took immediate action to arrange everything for us. The quick solution was extremely helpful when our son suffering from the ankle injury.