As a medical insurance broker, I have been working closely with April International for many years. Recently, one of my clients faced a complicated claim issue, and I must say that Joanne and her team did a fantastic job resolving it. The April servicing team went the extra mile to make the process as smooth as possible for the client and successfully settled all pending claims in a timely manner. For a broker like me, it is incredibly valuable to know that we can rely on a professional and responsive servicing team, all conveniently located in Hong Kong.

Attention : le tarif proposé pour votre 1ère année de cotisation va drastiquement augmenter par la suite. J'ai signé un contrat à 40€ en 2023, passé à 47€ en 2024 puis à 67€ en 2025. Il est bien normal d'augmenter les cotisations avec l'âge de l'assuré mais à ce point, est-ce bien raisonnable ? À titre de comparaison, je suis allé voir sur le site d'Alan, qui mettrait 21 ans pour passer de 47€ à 67€ de cotisation. April le fait en 1 an :)

The service, support and guidance is first class! Most of all is the care received when it mattered the most. Full marks and highest appreciation to the customer service department and all the teams involved in making making is smooth for me in what has been a few unexpected and possibly the most crucial health corcerns I’ve ever had. Thank you April you have delivered above and beyond!!!

Help from CS was straight to the point

I just wanted to share my appreciation for the amazing service I received. After my claim was rejected, I reached out to customer service and Agnes stepped in right away. Thanks to her quick and efficient help, my claim was approved in no time. Her professionalism really stood out and I am grateful for her support. This experience truly exceeded my expectations and I felt it was worth sharing. Thanks again for the great service!

Simple and Efficient Onboarding was very simple and easy, The Benefits and Claims modules were very lucid, And any questions were immediately answered by Customer Service. Claims look simple via the official app.

Having worked with April for many years now I have found their service plus experience fantastic, and a pleasure to work with.

Fast responding team and great support along entire procedure from application until reimbursement. Thanks!

As a broker specialized in health insurance I have found April to be consistently efficient, reliable and flexible!

One of the best insurers in South-East Asia. Their strength is in creating customized insurance packages that align with the customer’s budget. They meticulously assess each client's unique needs and circumstances, ensuring that every policy is tailored to provide optimal coverage. By prioritizing customer satisfaction and maintaining transparency throughout the process, they have earned a reputation for reliability and excellence. This commitment to personalizing insurance solutions not only sets them apart from competitors but also fosters long-lasting relationships with their clients. Consistency is crucial, and I genuinely hope they continue to uphold theirs.

April service staff always deliver on demand - thank you for attending to my request and providing it in a clear and easy manner to understand. Insurance is complicated but April’s service staff makes it EASY.

Appli buggé, impossible d'envoyer les documents Je les envoie par email, personne ne répond Au téléphone? Personne non plus, ça fait 3 fois que j'essaie Pour une assurance avec laquelle vous devez avancer les frais c'est INADMISSIBLE. Je viens de consulter la liste des autres prestataires bien noté de Trustpilot et je ne vois plus aucune raison de rester chez eux. Vous voulez stresser? Choisissez April.

My husband and I have been very satisfied with April customer service so far. The team has always been helpful, responsive, polite, and informative. In particular, Donatella Pup has proved to be, not only extremely helpful but also kind with responses. We particularly have taken note of this because it's hard to find good customer service these days but to be treated with a sense of care has become even rarer. However, we've always felt respected and dignified in our interactions with Donatella. So far, our claims have been handled quickly and we've received thorough explanations. As a side note, we have mostly had your 'common/yearly medical/doctor/healthcare/visits/expenses. Thank you for your great customer service!

Compagnie d’assurance pitoyable 1mois et demie pour réglé un bride glace quand j’appelle le standard on me dit fin de semaine et quand j’appelle en fin de semaine, on me dit début de semaine prochaine, ça fait un mois et demi que ça dure (une des pire assurance que j’ai pu tester)

We've been using April for a few years now and their service has always been excellent!

Overall April have provided a good service the 6+ years I have been with them. My last claim was declined due to a technicality, April said it was outpatient claim but it was post operation follow up. Took a few emails to reverse the decision and approve the claim. To end on a positive note. I recently entered hospital for 1/2 day for an iron infusion and they handled that very efficiently.

I’ve never had such difficulty using health benefits before, and my experience with APRIL International has been overwhelmingly disappointing. Here are the specific issues I’ve faced: Policy Number Issues: When I went to the hospital, my policy number wasn’t recognized, and I wasn’t in Maxicare’s system. APRIL later explained that the April and Maxicare policy numbers are different, but this critical information was not communicated upfront. Active Membership Problem: Despite claims that Maxicare supports direct billing locally, Maxicare confirmed I have no active membership with them, leaving me unable to access services. Reimbursement Delays: I opted for the reimbursement option by paying upfront for services, but my submitted claims have gone unanswered, and I haven’t received any reimbursement. Unfulfilled Letter of Guarantee Requests: I requested a Letter of Guarantee, but after almost a month, I still haven’t received it. Unhelpful Responses: All responses from APRIL have been vague or unhelpful, failing to address the issues I’ve raised. Call Center Problems: Calling their hotline results in being routed internationally to someone who has no knowledge or ability to resolve my concerns. I’ve never encountered such poor service with any previous healthcare provider. I feel completely unsupported and frustrated, and if I could switch providers immediately, I would.

As we just started working with April international, I was having issues with the email to register. However, they put me in contact with Agnes and she was very helpful and made sure I could fix the issue at the same moment. They were very fast in responding and that made everything very easy. Thank you.

I recently contacted APRIL International regarding some enquiries and had the pleasure of working with Jasmine Chan. Her support was outstanding! Jasmine was incredibly responsive, knowledgeable, and went above and beyond to address my questions. She made the process smooth and stress-free, providing clear information and guidance. It’s refreshing to receive such dedicated service, and I truly appreciate her efforts. Thank you, Jasmine, for your exceptional assistance!

I want to sincerely express my appreciation for April's services provided to clients lately. They have helped our business immensely and it's great knowing that we have such an accomplished team ready for us to solve any problems we are facing.