I have used Habito several times over the past few years for both residential and BTL mortgages. Habito chats used to be responded to in less than 15 minutes two years ago but now using them as a broker is very painful. 1. Habito "experts" are constantly on annual leave and away so it makes it difficult to have a single line of communication to one person. 2. Those who try to cover simply write an acknowledgement message and then wait until your "expert" is back from annual leave. 3. Messages through live chat can take up to 24 hours to be read and responded to despite the "expert" being active and online (dealing with other clients). 4. Brokers tend to ignore messages and it's difficult to receive a timely update when you have pressures to get a mortgage offer. 5. Too many people are involved, an "expert" to recommend your mortgage, a broker, a case manager and countless other customer service staff. Habito is too big for it's own good and customer service have gone downhill. I think this is the last time I use Habito for one my mortgages.

Mortgage applications made easy ! Very simple clear and professional with whom I worked with - Christine and Jamie No issues when applying for multiple mortgages in ltd company in terms of knowledge, very speedy replies Thanks very much for the assistance and journey throughout All can be done remotely, they have an easy to use app, 5/5

Habito was incredibly helpful from beginning to end; they took care of everything, turning what would have been a stressful process into a very simple and easy experience. Definitely recommended!

Honestly don’t know why people would go elsewhere - a really slick process with full transparency and really helpful human beings (hi Antra!) at the other end of the chat. What’s not to like? I used Habito for my mortgage five years ago, and they were the first place I came back to when I needed to remortgage. Surely that says it all?

Really helpful, easy to use, simple interface. Had a great experience finding my first mortgage

Great easy to use broker. No fee!! Easy to speak to, all messages through email and ready to chat online most evenings too. People who dealt with us were fab. Locked us in a good deal even better then our mortgage company themselves

Emily our advisor was great and was constantly updating us on new deals.

Habito makes the process so much easier! I would definitely recommend. They have helped me with the mortgage for my first house and now my second house.

Olivia was the main reason I chose Habito. She followed up consistently but without being pushy and gave good honest advice.

Fantastic, friendly and efficient service from Emily. Will definitely be using Habito again to remortgage!

They make mortagages applications easy and straightforward. Ahmet was particularly helpful, replying all of my questions in a prompt manner.

This is the 3rd time we have used Habito, this time for our remortgage. Excellent service that’s makes the process very smooth and stress free. Highly recommend

Highly recommend Habito and the Habito Plus service. They made everything so easy and it was really nice to have everything in one place for Habito and then for Muve the Habito Plus conveyancers. Made the first time buyer process a painless experience.

Kris was very helpful and quick to respond with advice

Transparency, and agility along the way, with the best access to the mortgage market. Habito Plus is a very much welcome addition that I have also purchased and couldn't be happier about so far. Highly recommended!

Fantastic service - really efficient process with great response times and took all the stress out of renewing my mortgage. My advisor Joe was brilliant and gave plenty of additional advice along the way - always clear and explained all the jargon! Highly recommended.

Can’t fault them! Everything was so easy and clearly explained. The prices were laid out clearly so we knew what we were having to pay out for and when. Customer service was great. Jessica answered all of our questions and as first time buyers, never made us feel like any question was too silly.

Teddy was very helpful. very quick response too. Thank you.

George and Emily were absolutely brilliant to work with. Kept us updated every step of the way and supported us through any issues. I would highly recommend Habito.

Good service from beginning till end. In difficult cases it would be good if they would call you, which they do if required