I received the fire blankets and the protective envelopes of good quality in a timely manner.

Hello,Shipping is really fast! Product is something you never want to use…..I have one for me and also this product made great GIFTS!

I am very pleased with the service. Thank you for your service and the care you put into your clients.

I bought the blanket for my brother as a gift after he had a small fire in his kitchen on Thanksgiving Day. I bought one for myself at the same time. And Thank God! On Christmas Eve, I was opening a gift and accidentally tossed the goodie paper aside onto a candle! The speed at which it ignited was sons scary and it travelled quickly down my countertops. I immediately grabbed the blanket and was able to extinguish the fire in less than a minute!!! I am so grateful for this product!!!

Excellent customer support! I will keep the blanket in a closet near my kitchen. I hope I will never have to use it.

HORRIBLE customer service!!!! I placed an order the end of Novemeber/beginning of December. Didn’t hear anything for a couple weeks, tried to track it. Nothing. Contacted them and was informed it was “lost” and a replacement order would be sent out “immediately”. And then once again nothing. However this time, I couldn’t even get anybody to respond to my numerous emails and phone calls. I finally set apart a day to just call over and over again (you wait on hold for 5 minutes to get a recording that they are busy and to email them for faster responses - I was already not getting responses by email) After TWO hours I finally reached a human who informed me that my replacement order that was supposed to be sent out immediately had not even shipped after TWO WEEKS!!!! Told them to just cancel my order which is a pity because I have heard such great things about their product!!

I have never received my order. I was told it was preparing to ship on December 13 2024 but as of today, I have never received it.

Since placing and changing my order in mid-December (which was seamless) I have not been able to verify a shipment date. Additionally, the response I have received have an incorrect charge listed. After calling (have never been able to speak with anyone nor leave a message) and emailing twice, I have had to place a hold on my charge card to stop payment.

2nd review w/ CS feedback. I have been waiting for my order since Dec 12th and the only response I get is that they are working on it and demand was high. I have emailed CS five times and every time I get the exact same email back - "Due to extremely high demand, we're experiencing a larger-than-expected volume of orders. Rest assured, our team is working around the clock to ship your order as quickly as possible." That's it. Nothing answering any of the questions I specifically ask, no additional phone numbers or other paths of resolution offered. I hope everyone reads through reviews before buying this product. I really regret giving this company my money. I can't even get a hold of them to initiate a refund. And the additional fun part is that i keep getting emails from them asking me to rate my experience or buy additional products even though I unsubscribed from promo emails.

HORRIBLE EXPERIENCE! I ordered 4 Fire Blankets on 12/19 plus one hook for a total of $71.63. On 12/21 I received a Big Box containing one hook. Nothing else. As of today1/6/25 I still haven't received my four blankets. I have sent you 4 emails wondering where my blankets are? Never have gotten a reply!! I have called the phone number listed in your profile and only get a message! Cannot physically talk to anyone!! I just want my blankets or my money returned to my account. This is the worst experience I have ever had with a company. Dennis Luck

SCAM! Will not respond to my emails, tried to call, disconnects.

Ask for a review of a product I never received

I ordered 4 fire blankets as Christmas gifts ahead of the cutoff dates for Christmas delivery. When I inquired about the holdup your excuse was “we received more orders than expected” and as a result you couldn’t ship them when expected. I’m getting tired of excuses on shipping issues on product deliveries. The public put up with it during Covid but we are way past these excuses. You are not the only company selling this product so rest assured I will not purchase from you again. It’s time for you and all companies to deliver on the time frame promised. If friends or relatives are considering purchasing this product I will recommend they try one of your competitors.

Another unhappy customer here. I was glad to give you a bit more time than the 3 day ship you posted on your site. I ordered 12/4/24... Now it's a whole month later. I sent you an email and would like a full refund please! You continue to send emails to buy MORE... that's unbelievable!

My order was never shipped and they couldn't tell me when or IF my ordeer was going to be shipped. It was three weeks and still no ETA. I cancelled my order.

You kept me informed and quick shipment.

I gave the fire blanket to all my family for Christmas—they were thrilled!

I've not had an opportunity to use these, and I hope I never do. I bought them for our daughter & her family and for us. I hope if we ever have to use these blankets they work as easy as advertised. As far as placing the order & receiving the items it was easy, I ordered them about 7-10 days before Christmas & received them quickly, so i was happy!

I ordered too many and want to initiate a return. I have emailed their customer support email address several times with no response. The last time I emailed their published support url it bounced back as undelivered. Very sketchy and zero customer support.

So far my experience has been terrible. I placed the order on 12/13, my credit card was charged on 12/14. I received an email on 12/15 that my order was "almost ready", trying to up sell before my order ships. I heard nothing further until receiving an email on 1/2 asking me to rate my experience. Really? It is now January 5 and I still have not received my order. This was supposed to be Christmas gifts. Please refund me immediately!