Gave in an iPhone that I use as a second phone whilst on holidays to change the battery at the Chiswick branch. When I was out on holiday, realised that iSmash has removed the sim tray, so could not use phone. Also, cannot find an original sim tray to fit that one now. Replicas stick out.

An unmitigated disaster. A battery swap for my iPhone at the Guildford branch left me with a scratched case, a low-capacity battery, and a damaged motherboard leading to the overheated battery losing power at a ridiculous rate. Approved Apple repairers will not touch the phone now. This appointment has effectively cost a fortune.

Well I lost the box to send my phone in and when I try and contact support to help me with it I don't get an answer. I already paid for the it.

Shaikho @iSmash London Canary Wharf is an absolute lifesaver! Came in with a non-functioning phone and in complete panic, in two minutes flat Shaikho did his magic and somehow managed to make it work after all of my YouTube at-home fixes failed. Highly recommend coming in if you need anything tech related fixed!

Unfortunately, I have realised how dependent I am on my phone. (Samsung S10). Yes! Yes! Yes! I know, 'in the outside world, it's now considered an oldie'. However, 'in my world, it's very much a goldie'. Talking of all things golden, I know a place that is just that. My phone battery was coming to an end, and I still needed to be on call for work, medical appointments for myself and my parents, and an expected call from my agent. Due to my emergency, the SamsungKX branch advised me to try iSmash, as Samsung KX would require approximately five days with the phone. "WHAT!!?" And that's where I found Gold! Tariq at iSmash Kings Cross was professional and courteous and assured me that he and the team would do all they could to change the battery as quickly as possible. He explained, "Unfortunately, the stringent testing demanded by Samsung would take longer to perform than just the battery change." And so, true to his word, upon my return - within 2 hours, my phone was ready to collect—with a new battery installed and tested to original Samsung quality. Thank you Tariq. Thank you iSmash. In those two hours without the phone, I received two marketing emails sent straight into my spam folder and no phone calls—I am not as important or in demand as much as I imagined. But iSmash is Golden!

Great service from Arun Mon Muraleedharan Tried various different options until finding a solution In depth product knowledge

Brilliant service and repair at Leicester Highcross - again! Took 45 mins to replace the battery and new screen. Fully tested when complete. Even better when I used my special offer vouchers. Would highly recommend!

Ismash Westfield Stratford! Junaid did an exceptional job on replacing my iphone battery& screen! Service was very speedy and efficient. Loved how they done an excellent job in short time thank you!

Not impressed with the Guildford branch. We went in to get a replacement battery for our iPhone, at the time of when we went in, I asked if they did replacement apple iPhone batteries, to which the guy ( that didn’t have many words) said so we agreed to have replaced. After coming home noticed on setting that the battery alert came up. When checked says battery fitted is not the correct one. Anyway today went back in to the shop and spoke to the guy. And has a job to speak. And another guy shouting behind a plastic screen. When I said I couldn’t hear what he was saying he grunted then shut up, didn’t want to move from behind the screen. Anyway they should have first explained that they were not installing a genuine apple battery when we first went in. Found them very unprofessional and not helpful at all. And would not recommend them

3 months in to a new iPhone 12 screen from BLUE WATER STORE and it fails. Bit of fluffing about to do the warranty claim but go there today at Blue Water at 1pm. Walk in and the guy takes the phone and says Water /liquid Damage. It was as if this answer was at the tip of his tongue before he even looked at my phone.You sure I said? as the phone has never been near water. I left the phone and got an email soon after basically saying ‘tough’! Best part of £200 down the sink hole ( no pun intended). So to sum them up I would say con artists and no back bone. My phone has never been near liquid for it to be damaged, just them trying to make some more money as they will replace but you need to pay. Screen has gone green and has white lines. How that’s water damage I don’t know. Will never use these clowns again. Go to Apple Pay the extra and get a proper warranty. Zero stars from me.

Superb service, Abu Saleh a great credit to the company. Very professional, friendly and engaging, knowledgeable and skilful. A new mobile screen protector and case. Fabulous and I certainly would recommend iSmash to anyone who needs assistance.

Amazing customer service by Abu and Usman, if I could give a 7 star I would, iSmash is authorised company by samsung, google and Apple, if you fix your gadgets there you can use your existing warranty, All repair comes 12 month warranty. Alos its reasonable price. lots cheaper then original company. So I highly recommend this place.

Abu in iSmash leeds got service from this lad it was excellent I fixed my iPhone XR screen and rear house it was so quick and efficient repair Highly recommended Abu.

Quick repair completed while I was at work. 10/10 and friendly staff

Went there to change my battery and the guy change the battery and the front screen as well, for no reason. I left and 15 mins later I realised the face ID wasn’t working. I went back and the guy was very dismissive saying he didn’t check that feature, he said to come back the next day. What a time and money wasters!!!

I dropped off my ipad at 11am with a smashed screen and I picked it up 4 hours later like new. Thanks to Ray for a great job and excellent service 👍

Excellent service from Akram at High Street Kensington. Can't recommend highly enough. He was very knowledgeable and undertook the repair quickly and professionally.

Great service. Very friendly and outstanding turnaround time. 45 minutes and had my phone back to normal!

Excellent service, received postage phone sent screen repaired all within 3 days amazing service highly recommend

Great experience with Usman at ismash in leeds. really quick process, was done within 2 hours. Very informative about the whole process and really good deal for screen protector and warranty. 10/10!