Ali gave excellent customer service and went the extra mile!!

Booked appointment for the next day for IPad screen replacement. Arrived on time and it was all done within two hours plus a new screen on my phone. Perfect job and really efficient - was delighted. Other people had said it would take a week!

AVOID! Worst company ever sent off iPhone for repair and it came back scratched and cheap parts used. The camera lense is so bad, it doesn't sit flush to the edge, and the screen and back of the iPhone has 4 huge scratches. Emailed them, and no reply. AVOID!

Great service. Needed a new screen fitting to iphone. I hadn't booked but said they would be able to do it but it could be teatime as they were busy. Phone was fixed within 2 hours which we really appreciated and for a fraction of the charges at Apple. Would use again if needed a repair doing.

Leeds, Trinity. I took my phone for a screen replacement. When I went to pick it up the home button wasn't working. I showed them and they told me it was broken when I brought it in. I told them it had been working perfectly before but they insisted it was broken already. If it was broken I would have told them and asked them to fix it since it was an insurance claim and wouldn't have cost me any more. They still refused to believe me but then another member of staff came and offered to fix it again. When I returned for the second time, the phone was completely broken and wouldn't even turn on. They put the smashed screen back on and returned my useless phone. They told me they had notified my insurance company but when I called up, my insurance company only had the details from the first "fix" and therefore couldn't send me a new phone. I'm disappointed in their communication and professionalism.

iSmash Guildford were very efficient and professional

Christian at lakeside iSmash really went above and beyond to help me. Sounds silly but he turned my terrible day around! Thanks so much for fixing my phone and so quickly

Thank you Selvyn for your customer care. You are a true professional, polite and friendly.

qualified staff, impeccable services, I highly recommend all my friends to use the services

Excellent repair experience (battery replacement) at iSmash Harrow branch, with every step fully explained.

Easy to book online and job done efficiently locally.

Don’t use any of their services. They tricked me with some fine print. After changing my battery with them, now my phone have a notification in settings that the battery is not genuine and unrecognized. You cannot check battery health and the new battery is not much better than the worn out one I had. I am quite dissatisfied with the whole experience. I have now to go to an authorized place to change the battery again for more money.

I sent a message previously. I have had to go to Apple today to check why my screen was blacked out. You sold me a fake screen and most likely knew it was fake. As soon as the phone was fixed the phone had alerts saying this phone screen is not a genuine part. Apple said that the screen which was changed by iSmash is the cheapest lowest quality in the screen market and it was inevitable that it was going to do that. I am very pissed off with your deceiving service and I have had to pay to get a new screen again as these days doing anything requires a two factor verification from your mobile device. Bunch of muppets.

Sales person was so rude, at Canary Wharf branch. I booked an appointment for help with my device. The clerk mumbled out, "We don't repair we replace, £400." When l asked them to elaborate, they snapped back, " l told you. we don't repair, we replace, £400!" I told him there was no ned to be so rude and left the store, as they smiled.

Another thumbs-up for iSmash. On 30th Jan my replacement battery was expertly fitted & waiting for me to pick up just an hour later. Not only that but my appointment booking fee was refunded as the draining battery issue I experienced was cause by a software update. The team here are friendly, courteous & knowledgeable - will definitely recommend to friends & family.

Ahmed at London Bridge store was excellent. Repaired a faulty iPhone 11 screen in under an hour, whilst also replacing missing screws and cleaning charging port free of charge. Would highly recommend

Brilliant service! Would completely recommend!

Helpful staff member Samuel at metrocentre and quick service cheaper than other quotes

Ismash birmingham repair office, lovely guy so helpful, over the phone and in person, I had to go all the way to birmingham which is over an hour away for me, due to google messing up the pixel 4a update causing battery issues, these guys fixed the issue within 2hrs.

Really quick - exceptional service and friendly staff. Very happy and will go back if I need anything again. Would definitely recommend!!