The Loan originator and processor we worked with were extremely clear and helpful with our refinance. PennyMac gave us an excellent rate and it was very smooth sailing through the process.

Great servive

Exceptional experience refinancing my home! Mitch and Jacob were great from beginning till end. Would recommend and choose PennyMac anyway!

I am still waiting on some corrected documents from closing. The process was pretty much straightforward but dealt with a number of different individuals. It would have been helpful to know that from the beginning.

It was an easy process and I got a great interest rate. Thank you guys.

This was our first time re-financing so we didn't really know what to expect. PennyMac made everything so easy and easy to understand. We closed right on time without any problems. Thank you so much for making what could be a stressful thing so easy and stressless!

Great service!

All interactions with agents were pleasant and informative. The process was longer than usual due to low interest rates and subsequent volume of applications. Raveena Taylor, my personal navigator, was awesome and kept her word, communicating every Tuesday on the progress. Her customer service skills and ability to relate to the customer are exemplary.

There were times during the loan process that the loan officer and the loan specialist were not on the same page during the loan process. I had to call to get answers from the loan specialist a few times.

Rhonda was great. The documents review was not great (getting the team to actually FULLY READ the documents was a challenge), but that was not Rhonda's fault. Due to this unnecessary back and forth on document review, the whole process took a few weeks longer than it should have.

Jazmyne Rogers, was timely, professional, friendly, and very informative. She asked questions to make sure I understood the process throughly..it was great working with her.

Smooth and easy process. Awesome Team of people that guided me every step of the way. They kept me well informed of the status.

PennyMac's service was great from the beginning and that continued when we decided to take advantage of the VA's streamlined Interest Rate Reduction Refinance program. Despite the somewhat difficult circumstances of the Covid-19 precautions of having to work remotely, they worked quickly and were very attentive to effective communication.

Wonderful, and easy experience re-financing.

Refinanced my loan. Not very competitive price wise to keep you lending from them but the loan officer was cool.

Overall experience was great. Everyone we talked too was very knowledgeable, awnsered all our questions, and helped us understand the process every step of the way.

Shopped around and got the lowest rate and an easy transaction.

I though it was important to explain that all these one sentence 5 star reviews on this site for Penny Mac are guaranteed to be FAKE to dilute what is really happening with refinances at this company. Pennymac is unable to explain why my refinance is taking almost six months. They are unable to provide any ETA on a closing date. They continuously ask for documents they already have to create artificial delays. They have run out of excuses and, ultimately it is costing me thousands as this drags on. BE WARNED - If you are offered a re-fi from PennyMac IT WILL NEVER CLOSE. Use any other lender because Pennymac will NOT get the deal done and you will be stuck paying higher interest as they string you along eternally. Incompetence + Apathy + Lies = PennyMac Team

Easy and clear process. Everything that I would encounter was explained as well as a great interest rate. They also gave me strategies for the future in paying off my mortgage.

Goal was to reduce monthly payment by lowering rate, success.