Raven was awesome. She’s truly an asset to your company.

at no time was I not comfortable with any of the team who kept me updated as to the progress as they saw to it I'd be taken care of even with the passing of my wife of 49 years in the middle oe the process,thanks to all I won't name agents so I don't miss anyone . thanks

My rating is based on the fact that all Penn Mac Associates made this a painless process because of the ir concern about getting me through this potential daunting process. I was truly in good hands!

After researching many banks, I refinanced my home w/ Penny Mac, truly the smartest decision! Personal service & attention to detail were very impressive. Affan (Loan Officer) assisted me with the application, patiently answering questions /creating a smooth experience via Penny Mac's secure mortgage center (m.a.c). Each stage of the process was timely /accurate. Mary (Home loan specialist) was accessible, attentive and compliant to my requests. Great experience. A Terrific Team!

This loan refinance experience could not have been any easier. The whole process was described very well and implemented through their web site which was very user friendly. Any questions I had throughout the process were answered by my loan representative promptly and professionally. I couldn't have asked for a better team to work with.

Due to the Covid-19 pandemic it took much longer than I expected to get my refinance loan approved. However it was completed and I am happy with the results. The staff were patient with me and my questions concerning the difference in the original listed interest rate and the final interest rate I received. Absent that issue I was satisfied with the loan process.

We had a great experience from the first phone call until closing

Great service! Explained everything thoroughly and communicated updates frequently.

From the moment I spoke with Ihsan Moosapanah who was my loan officer and also my financial advisor during the process, the experience has been nothing short of excellent with my refinancing with PennyMac. I got a competitive interest rate and I would highly recommend PennyMac to everyone looking to refinance their mortgage.

The process was very smooth and took very little effort on my end. The only thing I would say is that they really need to go fully online with the closing documents. Signing 100 pages is really wasteful and I feel largely unnecessary given the technology that is available.

Working with Erica Sanchez and PennyMac was great.

Barbara was very professional and helpful throughout the process..everything was done in a timely manner..

Brent went above and beyond to make this process as smooth and simple as possible. I had his direct number the whole time, which made answering questions a breeze. If he needed something and couldn't reach me, he'd leave a voicemail with crystal clear instructions. I'd submit what he needed, and he'd call back thanking me. The icing on the cake was the mobile notary. They came straight to my house on MY schedule. I signed everything in the comfort of my own home. I could not have asked for an easier refi. Thanks you PennyMac, and thank you BRENT!

My loan went through quickly. No delays and I was always kept informed. The process went very smoothly.

We refinanced and the process went fast and was easy. Everything was explained along the way and was easy to understand. We are very satisfied. Great lending institution!

Im happy to do business with PennyMac for my mortgage refinancing. They clearly keep me updated throughout each step, via phone calls and emails. The process was smooth, mostly done over my smartphone. Id recommended PennyMac to anybody looking to refinance their mortgage. Their rates are competitive and I am happy with my refinancing experience with them.

Great service and people who are very helpful in navigating the loam process.

I will continue to use Pennymac for all my future financial dealings. Derrick and Nichole were above and beyond professional and helpful. The current situation is hard and makes for a longer process but I had a great experience with my MAC team. Nichole deserves a raise.

Zero stars is what they deserve ! They are so bad at what they do. They kept me hanging over 70 days on a refinance. I tried to talk to them on the phone but never got a call back. So I started over with quicken. Closed in 35 days , cost less money. Look around pennymac is a poorly run assembly line!!

Overall a good company to work with, I believe due to the large number of loans, remote working and Covid-19 events there were several time I had difficulty communicating with the "Team".