My re-fi went great. My reps made the process quick and smooth

My account was set for paperless notices. I was locked out of my account and could not get anyone to resolve the problem. Unknown to me, my monthly payment was increased starting in April. I paid the amount I thought was correct in April, May and June. I called at the beginning of July to try to get my online account opened up. I was told I couldn't get access until I resolved my late payments. WHAT LATE PAYMENTS? I found out about the new monthly amount before the July payment was due. I paid the differences due for the 3 previous months and late fees, paid the July amount and $15 fee for paying online (?). I was asked if I was impacted by COVID-19 and said that was part of what was going on but mostly I had was not receiving any communication in the mail or by phone from PennyMac, and I could not access my account. I mentioned I was selling the house. I was told everything was good now, and transferred to the web people who finally resolved by access issue. I was happy to get into my account and get a payoff statement. Then PennyMac reports my account as delinquent to credit bureaus. Right when I'm going to be buying another house.

PennyMac is a great lender to work with. Communication is clear, they stay on time, and are upfront with all they need and what to expect.

This was an easy and painless loan process for me. No worries at all!

My POC Drew was amazing. Closed with a great rate.... If ever there was an issue, they addressed it expeditiously and that was important.

Excellent service provided and experienced throughout the refi process!

Everything was handled professionally and as timely as possible given the current events. Having Ivonne check in with me weekly was excellent. If I had questions I knew only had to wait until she got a hold of me and not worry about calling in at a good or a bad time. Although I'm sure my questions would have been answered if I felt I needed to call. Additionally, Ivonne never gave me the impression I was a bother or that she was rushed. Definitely took some of the anxiety out of the process.

Very professional and attentive to our needs. Always available.

Very professional. I will definitely work with Penny mac again

Great rate and easy process

One of the best mortgage application and processing experiences I have ever had accurate, friendly, and super timely. My closing was moved up by 15 days and it was handled like it was no issue! Thanks you to my loan application processor Leticia G.

Extremely helpful representatives. Got me a great rate and dealt with some hoops due to my circumstances. The communication was prompt, courteous, and answered my questions. Some of the documents needed had to be sent multiple times and the loan wasn't finalized until almost the day of closing--stressful. Overall, they did great but having to straighten out documents the day of closing is cutting things way too close, especially considering we had a 45 day window to operate in. I'll chalk it up to the virus related shutdowns which made getting things done a challenge. I am happy with the outcome and their services. Thank you Mike and Yuri.

Prompt and efficient. Very clear on all docs and explanations. Docs sent when they said they would. Too easy. Great people to work with.

Easy, helpful, clear process

My refinance was so easy! The PennyMac Team kept me in the loop of every step and called just to let me know things were still going as expected. This process was Great thanks to Nicholas! He was very informative and answered all of my questions clearly!

Easy straightforward and was presented several options.

Easy process and great team at Penny Mac !

QUICK, EASY, NON STRESSFULL .I COULD NOT HAVE ASKED FOR A BETTER EVENT..

The right hand and the left hand do not communicate. Worst experience I have ever had with a lender. Never been late with a payment. Credit reporting my monthly mortgage payment was over $12, 000 a month. Will never recommend this company. Called my mortgage loan officer and related my horrible experience. Will refinance just to be done with them!!!

PennyMac refi was the fastest and easiest refi I have done. They called every week to give an updated status which was nice. Everything was simple and fast and closed on time.