Couldn’t recommend this company less. I bought a £30 ring from them which I looked after very carefully and even took off when washing hands etc, after a month the ring lost 3 of its gems. After contacting them with clear evidence, they insisted that I had to post it back for repair. It eventually transpired that the reason they wanted to do this rather than replace it was because the ring is known to be faulty and often lose its stones as the glue is weak. (They do still however sell this ring). They ‘repaired’ it and sent it back, bent out of shape and no longer fitting the finger it was supposed to. A few weeks later the stones fell out again, and once again they asked me to send it back for repair. It’s completely ridiculous and shocking customer service to continue to sell a known faulty product and insist the customer repeatedly is inconvenienced rather than just replacing it or refunding. I really recommend you avoid them at all costs as if anything goes wrong with your order (which it might as they sell products they know aren’t made well, for which I have email evidence of), they are unwilling to take responsibility and respond accordingly. Shocking…

I don't normally write reviews, bit considering the mixed reviews, I thought it would help others to share my positive experience. I purchased a pair of silver earrings and the extra gift bag as it's for a special birthday gift. I received my order in perfect condition within a few days of placing it, the earrings are stunning, they were in a beautiful pouch and then a box, all of which make the earrings look like a luxury gift. I'm delighted with my purchase, start to finish, and would be happy to recommend. The wee chocolate was a lovely extra!

I have purchased from this company several times over the years. The quality of the jewellery is fantastic and it arrives beautifully packaged. I have had cause to contact their customer service a couple of times over the years and find it to be EXCEPTIONAL. I find this so unusual that I wrote this review! Great company - don’t hesitate to buy.

I have bought many pieces fro you and have always been very happy I treated myself to the Amore necklace and bracelet during the pandemic I loved both items but due to lockdown I did not get the chance to wear them When I did I found that the bracelet came undone and I nearly lost it I decided to get a longer pin put on by a silversmith and paid £15 for this I thought this would solve the problem but sadly the second time I wore it I lost it I have retraced my steps but have had no luck I am not keen to purchase another bracelet as I assume the same thing will happen I am so disappointed

I purchased a silver ashes pendant for my daughter to place my sisters ashes in. We purchased it in March 2022 and by June 2022 the necklace and pendant has tarnished a rusty gold colour, this item has never been worn it’s been placed next to a picture of my sister, never been worn in a shower, sprayed perfume on, wet weather, or anything. I never write reviews but I feel this has to be done as I’m extremely angry with the company and their response and the fact this was purchased for sentimental reasons and they have done nothing but ruin my daughters valve for money (she’s 11) and used her own money for this. Personally I would avoid this company at all costs. I was purchased a much cheaper one from a different company and it’s not tarnished or anything and has been left in the same way.

I purchased some earrings for my daughter. Delivery was really quick, they came in a beautiful box with a bag too and a little chocolate & the earrings are great quality. I would definitely order again.

I absolutely love this company, ordered multiple times and everytime it's just fantastic from the great quality products to the fast shipping. Love love love you have made my day again! Thank you!

Order Reference: WEB8495143 Order Date: 01/06/2022 Returned this item for a replacement as it was to small. Returned via royal mail tracked signed for. Returned on 04/06/22 2 emails later and not answered.

Could not, would not recommend this company. Their co-called 'customer services' couldn't care less about the people whom are keeping them in business and don't appear to realise or care that reviews are everything these days.

Very poor quality necklaces unfortunately. I bought two necklaces with names engraved which were delivered quickly and looked as expected. The first necklace snapped easily whilst asleep in bed within the first week of purchase. The second necklace snapped a week later whilst taking a jumper off. Whilst the first necklace was away getting repaired with Silver (assuming it was a one off mistake). The second since snapped, proving that it is clearly the poor quality. Upon this I have stated I will then return the newly broken necklace and that I wish for a refund on both necklaces rather than a return and repair. Unless the repair is stronger (which would be a concern) than the original not sure why I would want them to be returned? Very disappointed for the price you pay. I wouldn’t recommend you buy a necklace from Silver.

I Bought a 3 charm bracelets from silver by mail 10 years ago. I contacted them as they needed restringing. They did a fantastic job restringing 2 of them and they fixed one that was broken. They gave them a lovely polish up , and they look amazing. Really impressed with such a great service , and am so thankful that I can wear them again. 😊

I love this little silver shop, the items are beautiful, individual and well priced and the service is always impeccable. The staff are so friendly and knowledgeable. Thank you. I recommend very highly.

Absolutely stunning ring, fantastic price and really couldn't be happier. Brilliant delivery also. I'd highly recommend and will be ordering again

I recently bought a gift for my daughter - it arrived swiftly. Unfortunately, it wasn't to her taste but I was refunded very quickly. I have since ordered a replacement gift. First class service. Beautiful jewellery. Thank you.

Bought a ring and absolutely over the moon with it. Can't wait to order again.. I'm going for an elephant pendant next 😊 quick delivery too. Packaging lovely and even a bonus chocolate. Thumbs up, five star whichever you like. Definitely worth buying from here.

Fabulous service ..i called and asked for a ring sizer...received in 2 days....ordered the my ring and it arrived within 2 days....beautiful ring looks exactly as pictured ..great quality ..i will definately order from here again

The Pebble spin ring I received yesterday is more beautiful than the image. Love it. Received a silver polish cloth and a chocolate too.

No not impressed. Looked good on the website and the 3 pairs of boho silver earrings looked lovely, and they weren't cheap. When they arrived one of the pairs had oxidisation on the wires which you noticed when opening them up. They were black. They said return and they'd polish and send back. Used freepost but my goodness it took forever and Customer service was terrible, and a false sing song voice on a phone call was frankly just annoying not appeasing or useful. Lots of bright chat but no substance.They came back eventually with a pathetic 20% discount voucher and an invoice stating brightly 'Customer polish, no charge'. Oh well cheers seeibg as it was your fault anyway, no apology. They should have quality checked them before sending. I won't be using again discount or not. Extremely disappointing!

Tiki Heart Earrings, tiny earrings, the coloured part not one clear colour there are fine darker lines in enamel. They tend to slip forward when wearing them, almost falling out, I have thick lobes so very surprised at this.

I have always been a loyal customer of Silver by Mail and generally been pleased with their customer service. Sadly I have been very disappointed with their service this Christmas. I placed an order on 17/12/21 which was their last recommended order date for Christmas delivery by first class post. They did not post the item until 20/12 and the order has still not been delivered today on Christmas Eve, so that’s left me and my mum very disappointed and without a gift. Silver by Mail should not state last Christmas dates that they are unable to fulfill. I would not have ordered with them had I known they would be unable to fulfill their delivery promise, I would have gone to a local shop, which is what I intend to do in future. Edit, the order finally arrived on 31 December, a week late for Christmas. Goodness knows where it’s been, but in future I’ll stick to local shops as Silver we’re not interested in offering any resolution to their poor customer service.