Great service all round and results on time if not before so really pleased.

Friendly, helpful and extremely efficient and quick. Thank you

2 adults with a very terrified 10 year old daughter. Vicky was absolutely amazing… kind, patient and very understanding and went out of her way to get enough sample to get the negative results we received in only 8 hours. 10/10 service thanks to vicky 100% recommend this company.

Extremely professional and quick service. Lucy was lovely and put us at our ease and dealt with us quickly and professionally. Would definitely recommend their services.

Cheerful nurse, quick and easy sample collection, no queues and in and out in 20 minutes even with 4 of us.

Staf friendly and helpful

Excellent customer service, professional, patient & kind to our 5-year-old, & an overall pleasant experience.

No complaints with the service received. Will reccomend

Excellent service and managed to get seen ahead of scheduled time, this saved me a long wait for a return train to Guilford. Thank you so much.

Very Good. Fast, efficient and on time.

The experience itself was great - easy parking; lovely nurse administering the test (she's the only reason for more than one star); very quick and efficient; certificate came through in less than half an hour. However, on examining the certificate, I discovered that an error had been made: the time recorded for the result was BEFORE the time shown for the test being taken. I tried phoning the centre immediately, but there was no reply (this was after 7pm). As I was due to be on a plane to the US at 1125 the following morning, I couldn't risk relying on a certificate with a mistake on it, as US immigration were bound to spot it and quite possibly deny me entry. So I had to book and pay for another test at the airport for the following morning. I then e-mailed Medwyn OH to ask for a refund of the fee I paid to them, as it had been a complete waste of money. 48 hours later, I still haven't had a reply... Following receipt of reply below, I am upgrading from 2 to 3 stars, but I didn't receive the acknowledgement of my e-mail on the Weds evening, so had no way of knowing that anyone was looking into the problem that night and had no choice but to book another test.

We were greeted by a very friendly lady who carried out our PCR tests very efficiently, at the same time making us feel very relaxed. A very easy and straightforward experience.

I found Medwyn absolutely brilliant to deal with. The appointment was easy to make and the service in-clinic was so much better than any of the other services that I have tried while being in the UK. The results were fast, delivered well within the promised time and the staff professional and efficient. I'd definitely use Medwyn again.

Great fast friendly service. Thank you

Not sure how it happened but my appointment was not allocated to anyone so I was kept waiting almost 30mins. Wasn’t expecting to have to wait, so was inconvenient for work. However the test was done quickly and the results came through that night.

Quick and easy and results thru early

Excellent service, highly recommend

There was not enough liquid in my sample for the lab to test. When I heard from the lab that they couldn't provide a result, the Medwyn clinic where I had the test was closed so this left me with very little time to get another, more expensive, same-day test elsewhere, without which I could not have gone on holiday. I emailed the clinic that evening asking for a refund and some recompense for the extra expense incurred. The next day, after I had had the second test I had a phone call from them saying they would not give compensation. 10 days later, I have not even had a refund for the cost of their failed test.

It went very well, on time and pleasant people. I couldn’t open my file result so I went back and was helped soon , there was a mistake in my birthdate, quickly and smoothly corrected. Thanks.

Great service, helpful staff and a negative result to boot.