Shocks were fine. It’s been quite a while and still no refund other set. So far a very expensive lesson

Great price and fast delivery - My wife's 2009 Mini Copper loves its new struts. I will shop here again when my other 2 cars new shocks.

After I received my new shocks, I began my shock replacement project. First, I removed my old shocks. Then I removed my new shocks from their packaging. One new shock did not include the incorrect hardware; the top nut was the wrong size/thread pattern. So, there I was - car disassembled and I could not install the new shocks. I contacted shockwarehouse to (legitimately) complain. The shockwarehouse person told me that it wasn't their problem and I should contact the manufacturer. Other communications ensued and, shockwarehouse got more and more rude and arrogant.

1 of my shocks went bad with only a 1400 miles on it. They are supposed to be warrantied. I filled out all the forms they asked me to and sent them a picture of the bad shock ( after having to purchase a new one to replace the bad on so I could get my truck back on the road ) then after several , no replies to me via email I finally get one saying I need to mail the old shock back first. ( which is leaky and no guarantee I will be refunded ) very unhappy customer. They don't care.

Quick service, great price, and the shocks (Koni FSD) are an amazing improvement! I'll be back.

Great items and,I would recommend these to anyone interested.

Order my shocks and I was very pleased with the order process and tech help.

On 12/6/2017 they sent me the wrong part that cost $400.00 and then charged me $400.00 again to send me the wright part and promised to issue me a refund quickly which they have not as of 1/13/2018. almost a month since I sent the wrong part back to them. I called and talked to an employee and he said he would inquire about my refund and that's the last I heard about my $400.00 refund. This is a stinking poor way to do business. I would not recommend this company to any one to do business with.

Fast shipping Would buy again. Best price I could find

Third set of shocks I've purchased from Shock Warehouse, one set of Bilstien 4600s and two sets of Bilstien 5100s. Price is great and shipping is fast.

fit perfect,improved ride will use again

After only 1,000 miles I cannot tell a difference between the new KYB shocks and my 12 year old factory shocks.

I ordered the Bilstein B-12 Sport set about 1 year ago for my 2002 VW Eurovan (T4) and could not have been happier with the order process, shipping and product. The B-12 sport set comes with the HD 4600 shocks and rear Eibach springs which lower the vehicle about 1 inch in the rear. To get the maximum 1.5 inch drop would would need to go with a thinner seat. The shipping was fast and everything in order. The shocks and spring themselves are great and really improved the handling and ride. I was worried a bit that the HD might be a bit harsher ride but it is not. The replaced shocks had about 100K but still the new shocks handled much better than OEM (i.e. Bilstein 4 touring class) when new. Much flatter in cornering and minimal body roll.

Order # 188541 I ordered shocks and struts from Shockwarehouse on 12/01/2017. After ordering them I found the rear shocks at Rock Auto for $106.76 less. Even though Shockwarehouse claims the they will match price, they have ignored the online request I made for a price adjustment. They never answer their phones so I have been unable to talk to anyone from the company. I am still waiting for an answer on the price adjustment to match the competition after nearly three weeks since my inquiry. Unless the get in touch with me soon with an answer I will never do business with them again. Gary Rasmussen 100 Truscott St. Negaunee MI 49866 906-250-8651.

Excellent - no reservations; I would recommend this company to anyone.

excellent service & follow-up. THANKS JOHN!

Have made several purchases over the years and they have provided high quality products. Fast shipping as well.

Excellent! Great Quality! Easy installation!!

I order a complete set front and rear Bilstein 4600 on 11/28/17 they send 1Biltein front and 2 Bilstein rear and 4 boots. I don't know why 4 boots I still waiting for the other front Bilstein Please don't buy Shockwarehouse

Excellent service, no problems