Potential Scam Company. Ordered a Safari Outfit in Mens "Large" It only just fits my 12yr old brother. Tried to contact them via phone and email. Phone disconnects after 3 seconds and emails bounce. Avoid Avoid Avoid. Also to add I'm not sure how old the costumes are but the paper accompanying the outfit was all torn to bits and damaged, wasn't a brand new outfit. I presume the outfits are second hand. If I could attach photos I would.

Appalling. Nothing arrived .. and they haven’t responded to my questions! DO NOT USE this lot.

I placed an order through their website on Wednesday at approximately 19:16. At the time of purchase, the website indicated that delivery would occur within 48 hours, which means the package should have arrived by Friday evening or Saturday at the latest. Unfortunately, this did not happen, and the delivery was expected on Monday—two days after the event I ordered it for. As the outfit will no longer be needed, I did not want it delivered to my address on Monday. I find it frustrating that the mask I ordered from another website arrived within a day. In addition to the wasted ticket, I am now left without the costume, and I would appreciate not losing further money due to the misleading information on your website. The company advised me to refuse the delivery from the courier and there was nothing they could do on their end. As I expected the courier refused to take back the parcel and it has now been left with me. So I am now expected to PAY to return an item I requested the sender and courier to return (to avoid this exact outcome). When I asked what the next steps are and said I am not willing to pay the return fee… they completely looked over it and just sent me the address to return the item to… listing the conditions it must be returned in for a full refund (the items hasn’t even been opened). The service was absolutely awful, the courier service was just a bad. I advise not using this company unless you’re ordering months in advance… plenty other more reliable companies you could use!!

Do not buy from this company. Ordered a wolf fancy dress outfit for 4 yr old girl. £35 incl postage. What a lot of rubbish, not worth 5pence. If i want to return i have to pay postage! Have been on to customer service but not heard back from them. Do not use this robbing company.

Terrible customer service. Place an order on the 14/10, paid £5 postage for next day delivery. Contacted Annette the “Customer Service Manager” for an update as still not received the order by 23/10. Told I only ordered it two days ago so wait. Replied I have been waiting a week for next day delivery. Next message, a full refund given. I need the item I reply! Well reorder then as can’t reissue as refund has now been processed. Why would you do that without asking if I still needed the item I ask? Said I could just reorder….then told the item was sold out. Shocked at the service and now got a very disappointed little boy who is not going to have his Halloween item.

Whow what a good service. I ordered 2 outfits as I wasn’t sure on size and didn’t have much time to re order. I am a vey standard size 10 and the dress firs perfectly. Fast delivery and item as ordered. Item a little pricey.

I ordered super girl and mermaid costume for children, it arrived when it told me it would, came simply and well packaged. The customer service was amazing. Would definitely use again. 🥰

I bought an aviator overall and it was much too small from neck to bottom. I went after sizing on their website. Would be useful to have proper measurements for the outfits. Customers, who need to return items due to wrong sizing have to pay more than 10£ in total on delivery/return. Wasted money. Went to a local shop and found the same. I am not recommending buying from shops, where you can't return for free.

DISGRACE ! Absolutely avoid this company of liers, ANNETTE who apparently handles customer services ( laughable ) refused my returned item due to stains - absolutely fabricated as it was tried on in my property and was returned in exactly the same condition as received- brand new with no marks, but then tried to send me a picture of a completely different colour suite with what look like iron marks or stains and pass as my item ! It’s companies like these that kill your trust in shopping online - DO NOT ORDER WILL ONLY BE DISAPPOINTED Even the quality of the product was terrible

The worst customer and postage service. I bought some Christmas Hats on Thursday, 16th of November 2023, and paid the £7 plus fee for the next day's delivery. However, the items never arrived home, and I reached out to customer service for help. I have received several emails from "Annette" stating that as per the company, even when paying the fee for next-day delivery, it was Within THE WEEKDAYS delivery, not over the weekend. I purchased the items after 3 pm on Thursday, I missed the deadline for the items to arrive over the week so I had to wait for the package to arrive on Monday, 20th. Of course, all her messages were rude and despective (even warned me that if was to post anything over the internet, "that false information posted, was subjected to being erased," "or if the items were no longer needed just to return them." Anyway, after I have wrote to her stating that it was not her fault not to be client-oriented and should be more accommodating on finding my package and tracking the items, I have received another email today Tuesday 21st, stating that the package is to be picked at the POST OFFICE near by my home. So bottom line, the worse customer service provided, plus the items needed, ended up in a post office and not home. I wonder why pay a fee of 7 pounds and some pens when I have to pick up my items from the post office and have to deal with such terrible customer service that it ruins anyone's day. To top up the experience, I just came back from the post office to collect my parcel; I purchased the Adult Luxury Santa Hat With Tinsel bought for £6.49 each hat (the best on the web site and most expensive they had), are in reality such a VERY Bad quality. Plus, it can barely fit me or my partner's head. They look as if they were for kids. Bottom line: I have all the emails sent and received, so it is not false information provided here, and I am happy to share. Plus, photos of the parcel and items received. Do yourself a favour, DO NOT buy from this store. It is NOT recommendable! I do hope the owners and managers review this post and review my case. This is outrageous.

Efficient delivery, good costume although the price was a little on the expensive side when bearing in my a few poor aspects to the costume but nothing that warrants a bad review yet cannot overrate it, also.

Having purchased a T-shirt for £24.99 this was delivered and was not true to size…. I returned the item in the exact same condition as received and at my expense of postage which was just over £5….. imagine then having the original postage being deducted from my money being returned so I actually received £19.99….. overall paid £10.38 postage for nothing!!! Be mindful when ordering and how costly returned items are

Good quality fancy dress costume. It looked amazing and was comfortable to wear.

I ordered the wee wolf 4-6years and its amazing my 4 year a girl loves it! I also forgot to swap addresses when ordered and that was sorted first thing the following morning. I couldn't be more impressed with the outcome. I won't be ordering my outfits anywhere else. Thank you so much again

Wouldn’t give me a refund. Terrible customer service experience.

Costume jamais envoyé ! Aucune trace de départ de l entreprise Remboursement spontanément proposé mais bien entendu ils ne remboursent pas les frais d expédition alors que le costume n est jamais parti ! 29€ non remboursé c’est rentable pour eux mais c’est du vol !

Decent quality costume for the price and good customer service. Ordered two Peaky Blinders costumes for the Immersive show. Quality was as expected for the price - you couldn't wear this to a job interview but perfectly fine for a bit of fun. We only ended up needing one costume, so returned the other unused and got a refund very promptly.

We had 6 outfits at a cost of £60 each. 2 were sent back due to lack of information on correct sizes to buy. We was unfortunately told the time frame had passed for returns, after I’d sent them back. Since then we have not received the outfits in return or a refund with no one now replying back. Please avoid this company, 6 months later I am still chasing to no avail. Poor staff and poor customer service after purchase.

I am absolutely in love with my Halloween costume! I cannot wait to wear it for my upcoming prank - it's going to be a blast!

The costumes I ordered were of excellent quality and were sewn perfectly. I received many compliments when I wore them.