I received a so clean 3 as a gift. It did not come with the necessary adapter for my CPAP machine, so I called the company to try and get the correct adapter. I was informed that they do not make an adapter for my machine, so I asked to return it. They sent me a return label and instructions. I sent the machine back FedEX and waited. It is now 15 days since I sent it back, with no word of a refund. I have called 4 times with a 3 hour wait on hold, only to get a representative that each time has denied that they have received the machine. After providing them with the tracking number that shows it was delivered 2 weeks ago, they backtrack and say that it can take 4-7 days to process a refund. The customer service by this company is absolutely terrible.

The product works as promised. Cannot say the same for their rebate offers. Sent in all of the required paperwork by the deadline for submission. Waited 5 months, nothing. Followed up with an email inquiry, again nothing. So, if you don't mind paying full price despite any rebate offers, go ahead and order this product.

Not easy to find part I needed on line, I needed to call customer service to help locate. Long wait time to speak to rep. Nine days from order to delivery.

Not easy to find part I needed on line, I needed to call customer service to help locate. Long wait time to speak to rep. Nine days from order to delivery.

I was going to Order one of the SoClean units so I asked for info online. Starting the day I gave them my info my email even text messages are flooded with there adds. I unsubscribed countless times. Now I photo all messages so when the class action lawsuit comes I have proof. They won’t stop messaging me. I bought a Leel machine because I was not giving them my business after that. It works great and 1/3 of price. Could have had me and I’m sure many others if you just stoped harassing. Andi aellis

Let me start by saying I have now owned 2 of their machines. Life span appears to be about 2 years or so. My review today involves customer service and perhaps I am being picky and expecting too much. About a month ago my machine starting making gurgling sounds, now I should have called support right away but it seemed to still be cleaning ok. After a month of this it was clear to me the machine was not cleaning as well as before so day before yesterday I called customer support, explained what was happening and they gave me some things to try, none of them worked and I was able to determine the problem was not the mask or the hose but the SoClean machine. So yesterday I called customer support again, explained the problem and the lady, who was quite nice, said it looks like the warranty of your machine expired about 30 days ago so I am so sorry the best we can do is to offer you a new machine at a discounted price. Perhaps I should have snapped that up but it just did not sit well with me. I guess I felt that having purchased two machines and knowing I'd been a staunch supporter and never failed to recommend their machine to others, that I deserved a little better than that. I always feel loyalty should be rewarded. Maybe that was an unrealistic expectation. Had I been out of warranty for six months I would not have quibbled a bit. All that being said, I did not take them up on the offer but purchased a different product that seems to offer some advantages over the SoClean. I was honestly unaware there were so many options out there. I guess if there is a moral of the story to SoClean it would be that you lost a lifetime customer over a warranty that expired only a month ago.

Recall of CPAP: Even though Phillips is proclaiming that ozone cleaning is responsible for the break down in the foam in their cpap machines, a call to So Clean indicates they accept no responsibility for the breakdown. Customers are left with a $250 machine that their doctor and Phillips says to discontinue use of.

I have been using the so clean for about 6 months now and I now find out they are not FDA approved - how does that happen? I noticed a nasty odor when I would turn my cpap on after using the so clean! I'd rinse out my mask, reservoir and hose thinking that was the problem so now I am back to cleaning my unit and supplies daily to prevent the odor. I want my money back!

Loving so-clean.. Saves so much time from having to physically clean my equipment. I will never not use so clean

Outstanding service, rapid delivery.

I purchased this product in April of 2021, and I have used it only 6 times. My CPAP machine started to make awful noises, so I went to my provider and ordered a new machine. When I had my appointment to fit the new machine, I mentioned the issue with the last machine's noise. We got to talking about the machine and it turns out that this SoClean device ruins machines! What a waste of a lot of money, do not buy this product!

The machine is ok. The first one I purchased the rebate was lost so I sent it in again. No response from the company so I called and was told it was received too late to apply. This was not known until I ordered a second machine for my husband. You guessed it the rebate was never received, again. The girl I talked too said she would look into it and call me back. No call back. So the machines seem to be ok the customer service is horrible.

This is a very good machine. The weakest link is the lid latch that is plastic. They do not sell this part so I was told I would need to purchase a new machine. That is unacceptable. I will use tape before I purchase another machine for $250.00.

It’s ok for cleaning the mask only. Don’t know that it’s worth the price. You should modify this to allow it to clean the hose and machine itself also. For the amount of money spent, it should be able to clean the entire system.

So the SoClean 2 sells for $240-$340 Bucks I have one it works fine but the lid connects with 2 little plastic tabs, smaller then a ball point pen head and mine broke off, 1st one then the 2nd. So the top will not shut so will not work. So I looked for a replacement Lid? No they do not make one, it would cost $20 bucks at most. So if I am out of warranty I can get a new one complete machine at a discount why not just make a replacement lid. Seems the lid is engineered to fail in 2 years, and it is a environmental waste to not make a lid you just pop it on!

All went well - Thank you!

I like the SoClean machine it self but am disappointed in the tactics of the company in their rebate offer. I ordered my machine and it was delayed in shipping so I didn't get it right away. So didn't get to Send in rebate in time as they only give you 30 days to complete it. These companies like SoClean instead of taking the money off the top if it's on sale do rebates that they know a large percentage won't submit it or don't do it in the short period of time given. I won't do business with them again and will not recommend them to my friends or family. It's to bad as I like the product but not the companies business practices. If you purchase, I would be ready to jump on the rebate ASAP as you won't have much time, especially if you product is delayed in shipment. The company didn't want to hear it.

It took me a while to order the unit. Now, I am very pleased with the easy operation and how it works.

like the machine does great job

I loved the ease of putting my stuff in the SoClean each mroning and then not having to put it in the sink with soap and water. I have used it for about a year now, but my face started breaking our around my CPAP mask and I noticed a funny smell. When I went to fill my reservoir with distilled water two nights ago.....there was something growing in the bottom, brownish color, looked like bacterial culture or fungus. I put chlorox in it with soap overngith and it got rid of it, but it showed me that SoClean does not REALLY clean the tubing and reservoir. So I am done with it....even though the convenience was nice. I did not believe the reviews that said it did not really clean the equipment before, but now they were right. We will see if my face clears up as well as the funny smell.