Quick response time.

We moved into new house and there is emergency water leakage from the bathroom because of damaged valve. For some time it was fine after turning off the house water shutoff, but again the flow started after few hours and house shut off stopped working. As it's midnight, I was unable to connect with any agent and called an emergency plumber myself as our first goal is to stop the leakage. He charged me $700 for fixing 2 bathroom valves as its emergency and off hours. When I called to claim the emergency amount paid, they rejected it as the claim didn't go through them. I understand the general policy, but what can I do if they are not available at that time and already water is already all over bathroom and garage. The house water shutoff was not repaired yet and this time I have raised emergency request with home warranty and it took 4-5 days for just plumber to come and see the issue(not repaired yet, told they need to get approvals for the repair) and in 4 more days I see the request is closed. Even for the emergency request they take week(s) and wouldn't allow us to claim if we do the emergency requests from someone else.

Terrible service. I’ve had insurance for two years and filed a dishwasher claim six months ago, yet it still hasn’t been repaired or replaced. Fourteen technicians have come out, each giving a different explanation, and upper management hasn’t taken any action. I’m filing a complaint with the Better Business Bureau to ensure they stop misleading customers.

Excellent Happy with the works that the technician-Ben, had completed for the garage door. Thanks

Handled in a timely manner! The company used were professional.

they arrive in time, and do the job correct looks like they know how to do it.,

Job was reported. Job was completed on time.

The plumber was experienced and did not stop until he found and corrected the issue.

Quality service in a timely manner

The service provider Ace's Garage Door was excellent and they were very attentive in providing my service. It was so easy to file the claim through your website and I was contacted immediately by the service provider who scheduled my appointment and we were off and running. It was completed within 72 hours or so.

First American really stepped up to rectify the refrigerator problem. Unfortunately all of the repairs slightly fixed the problem, not the fault of First American. Need a new fridge.

Sofia solved my issue of getting online to my account.

The repairman was a true professional. He diagnosed the problem very quickly and was right on! He worked quickly and very efficiently and was extremely courteous.

First claim and the technician was very knowledgeable and was able to get the job done quickly and correctly.

Very prompt service! Great communication and professional service

affordable services did a great job on our microwave oven issues. the technician went above and beyond to address the issues

Prompt Services. The repairs were made.

Love how fast they do the claims

I have had First American Home Warranty for 8 years, and they have given me terrible service the last year and a half. I just cancelled my service. Most recently, I requested service for my hot water heater and the "vetted professional" plumber that was assigned to my claim had an F rating and 1.5 of 5 rating with the Better Business Bureau, 1.7 on Yelp (42 reviews), 2.2 on Google (92 reviews), 2.1 on Birdseye (90 reviews). I requested an alternative plumber assigned to my claim and was told that there was not a second contractor that could fix/replace my hot water heater in the Metro Detroit area, and that First American did not look at or care about online reviews ( including the BBB- which First American uses in their own advertisements to protect themselves). I was told that my request to find an alternative contractor or use my own contractor would be escalated and I would have a reply in 24 -48 hours. after 48 hours I had no reply and called and was told it was still in review and no one was working on Saturday- so it was 24-48 business hours. And I was told I would not be contacted from anyone from FAHW , but they would assign a contractor who would then contact me in 24-48 hours. I got no reply from anyone on Monday so had my own plumber replace my hot water heater and requested reimbursement for the work. Many of the hours on the phone on hold and after talking to many FAHW employees, I was told several times that my request was reasonable, I had been given a lot of misinformation, that for several occurrences I had not been contacted in the times I was told I would be for the escalations, but they had no power to reimburse me, and could not help escalate to anyone else within FAHW. In summary, I had poor service, First American did not honor their contract to provide "vetted professionals" and did not follow up on escalations and call backs convey their decisions on covering items obviously falling within the contract but not serviced professionally. I will never use this company again.

Communications was the key. I was kept up to date with all the delays. I am very pleased with the representatives working with me to get the correct replacement cooktop.