Very feint indicator lines.

I ordered a covid test kit for my son. They undertook to post it on the day of the order. It wasn't posted until two days later. This was too late for his needs, and he had to make an alternative arrangement, so I refused to accept the delivery. Still trying unsuccessfully to get a refund.

DO NOT USE! Daughter bought four kits for her family to use before their holiday. After reading the poor reviews she purchased another four kits from a different company. Lucky she did! All came back “faulty test”. So she used the other company which luckily showed all negative. Thank goodness! DO NOT USE THIS COMPANY!!! Very dodgy.

Easy to order, the prices were cheaper than others at the time of ordering and delivery was just it stated it would be

never arrived

DO NOT USE Booked observed video test for this morning (19/11/2022) to go on holiday tomorrow. No testngo representative showed up! Their website now shows as unavailable. No contact from testngo to inform me of any issues.

Shocking .. received no test results which resulted in almost not getting on plane .. said we would get refund . Still waiting .. avoid avoid

Placed order for product, informed when parcel had been prepared. Notified of parcel delivery. Delivered safely on time. Thank you.

Order came quickly

Very dissapointing and highly stressful company to deal with , I do not reccomend.

These tests are pointless. You cannot record them on the NHS website so what is the point? There must be so many people with positive tests that are not know about.

So far so good. Yet to take the test so will review it further after the test

I ordered home pcr test on 24hrs it had been more than 2 weeks I never got the test back.

One of the test kits were incomplete…no swab

It is very easy to order, but would be better if it can do next day delivery. I would definitely use this service again.

Did not receive my test result within 24 hours of sample arriving at the lab. Still have not received my test result over a week later and no response to communication

Both tests I ordered, a 24 hour one and a 12 hour one dud not arrive in time. I left an extra day, due to the postal strike, and still neither arrived in time. I have lost over £100 and was forced to spend another £50 and drive to a test site for an immediate test which I wish I did initially. I have been refused a refund, even though the products were not delivered as advertised. I would not recommend this service to anyone.

The delivery via Royal Mail was awful. I know you don't directly manage them but you need to know they're standard is far from satisfactory. I didn't know what day it was due, or what time. However, I received an email saying at 1.40 p.m. saying it would be delivered between 11.15 and 1.15. They said there was no reply so left a card. There were 2 people in the house at that time. Then I received another email at about 3.45 saying they couldn't get a reply. No card was left. Again there were 2 people in. I don't believe they rang the doorbell or knocked on the door on either occasion. I am telling you so that you know how their service works. The actual goods were exactly as ordered and expected, so thank you for that.

Very good 😊 very happy

Good feedback from the online agent late at night - DavidB ---------------------------------------------------------------