Quick service, reasonable cost

test kit delivery spot on time - thanks.

Pre holiday test kits arrived in good time when ordered on line.

Fast service thankyou

Test arrived late and until now (5 days after testing) I still haven’t had my results

Updated Review Package arrived today. Happy with the contents and the Flowflex Testing Kit was accurate and indicated the expected positive test result. Thank you

The tests were exactly as described and arrived on time. Good communication.

Fairly easy to use and do test but some of the instructions can be confusing

Arrived when it was supposed to and found this was more reasonably priced than elsewhere!

Fast, efficient and friendly

After placing the order on a Sunday and being advised of delivery on Tuesday (using the Royal Mail 24hr tracked service), the order didn't arrive until Wednesday afternoon. The online tracking facility via the Royal Mail website kept returning an error message using the tracking code I'd been provided. Suggest you review which "24 hour" courier service you use!

Today is 02/11/22 and We ordered on our rapid covid tests on 17/10/22 but still have not received them.

Disappointed that it didn't arrive on the day stated. It did come the next day. Test looks simple to use.

Still waiting for the delivery

Fairly easy system

My wife and I recently contracted C-19. She works in NHS hospital and we both needed urgent assurance that she (& I) were negative. I ordered kits on Monday morning after reading their promise to deliver next day (or latest day after). I'd paid extra £6 for the RM service and the kits didn't arrive until late on Thursday. I spoke to CS via chat and was told the delay was down to postal strikes. Fair enough but have another courier in place to cater for such events or else lose customer loyalty and customers. The person I spoke with on chat was very unapologetic. Apparently, the customer is not always right. Won't be using again :-(

Very easy to use site and goods arrived next day

The overall service was poor from start to finish - paid extra for a quick delivery of a PCR test that then got delayed by a planned postal strike. Did the test and heard nothing about it for 4 days - had to chase them up and they then claimed Royal Mail had lost the test and will refund me - I think they were making it up!

I needed a PCR to join a ship because of company protocol. I still have had no result after posting the test kit back 6 days ago (having checked spam). I needed the result to be within the last 72 hours. This service appears to be a scam. Update. It took 10 days to get a response from TestnGo Services and they said the test had obviously been lost by royal mail and they would reimburse me withing 3-7 working days. Well that email was two weeks ago and still nothing. Update. Another two weeks has passed and the TestnGo payment system is still down - that means it has been down a month. Someone is there to answer emails but I think it is to string users along whilst they continue selling a service they don't fulfill. This has all the appearance of a scam.

5 C19 LFTs ordered. Smooth online order, excellent despatch/tracking emails, fast RM 48 tracked delevery, well packaged. Good service for LFTs