DO NOT TRUST THIS COMPANY. I booked online in November for a hotel in Warsaw in January. They took the payment immediately. I arrived and they said the booking was cancelled in December. So I had to pay the rack rate for the hotel. I have emailed them to query and when I phone the number on receipt - it says sorry the caller is unavailable.

Yep, we are also victims of this disgusting organisation. Booked in October 2018, arrived at our 4.5 star Seville hotel on New Years Eve, and told by them that the booking was cancelled by Gala Hotels THAT morning! Paid AUD $1400. Currently trying to recover funds. Wish I had visited this site before October. Tell everyone - avoid Gala Hotels at all costs. Hope someone can work out a way to take these filthy crooks down. Empathy for everyone going through the same. Miserable thing to do to people who work hard for a holiday!

don't use them they are renting rooms in a hotel that is closet more then 10 years ago

Havde i september 2018 booket 2 hotelværelser på Cuba gennem Galahotels.com. Booking bekræftet og betalt via mail fra Galahotels.com. Ankommet til Brisas Del Caribe hotel i Cuba den 27. december 2018 fik jeg at vide at Galahotels.com pr. 18 december 2018 ikke havde betalt det fra min konto udbetalte beløb på over 13.000 kr. i september. Booking annuleret. Der var dermed ingen reserverede hotelværelser og jeg måtte igen betale 2 værelser direkte til hotellet. Klage har her 3 uger efter ikke affødt en reaktion fra Galahotels.com. Danske Bank Fraud afd. sat på sagen. Det mærkelige var at et andet hotel på Cuba booket næsten samtidig i september 2018 var betalt da jeg ankom i januar 2019. Spørgsmålet er om det er en underleverandør til Galahotels, som har taget pengene...Eller??

Io ed un mio amico abbiamo prenotato 2 camere doppie all'Hotel St. John's di Milano da 28/12/18 al 02/01/2019, ma giunti in hotel ci hanno comunicato che Galahotels aveva cancellato le prenotazioni il 17 dicembre senza motivo e soprattutto senza avvisarci. Abbiamo dovuto pagare noi l'hotel per poter pernottare. Abbiamo chiesto più volte il rimborso, ma ad oggi non abbiamo ottenuto nessuna risposta. Aspetteremo ancora qualche giorno e poi faremo denuncia alla polizia Postale. E' una cosa gravissima

Sorry guys - it's a scam. We showed up to our Hotel in Hong Kong last and heard the booking was cancelled. The money came out of our account and we cannot get in contact with them. The phone number won't connect and the customer service forms kept dropping out

Tripadvisor have removed Gala Hotels from their platform in response to numerous complaints about this dodgy company, and so should Trustpilot. It seems Gala has just gone bankrupt after first banking money paid to them in good faith by mugs like myself and others here, and then cancelling the bookings without notifying us. The complaints against them are numerous, on many other sites, and like other people I am sure that these sharks will pop up again under a different name. All I can advise is to ask the disputes or fraud section of your credit card supplier to investigate. For myself, I'm never again going to use an online booking agency. Safter to book direct with a hotel, even if it costs a bit more.

ho effettuato una prenotazione per due notti a L'Avana. Arrivato sul posto la prenotazione risultava da loro cancellata senza che mi avessero avvertito o rimborsato. Sono irraggiungibili. Ho fatto denuncia alle autorità per ottenere rimborso. Ovvimanete ho dovuto fare a mie spese un'altra prenotazione.

DO NOT USE galahotels.com to book any part of your vacations or hotel stays. What happened to me was I pre-paid a hotel stay for Christmas night, 2018 at galahotels.com. I show up after driving 12 hours to get there and the hotel informs me that galahotels did not pay for the reservation and actually canceled the reservation seven days before Christmas and didn’t notify me. So I had to find a hotel Christmas night in Orlando and ended up paying approximately $200 for a crappy hotel because it was last minute. This is a common practice apparently for galahotels.com. Look at all of the recent reviews for galahotels.com. I repeat again do not use galahotels.com to book anything. They are a bunch of scammers and cowards. They are not answering their “customer support “ phone numbers. I wish I didnt have to give them the one star I did to leave this review!!!!!!!!!!

Bientôt 1 mois et demi et toujours pas de remboursement. ARNAQUE

NOT TRUSTWORTHY GALAHOTELS. We booked our Christmas break using GalaHotels. On arrival at the hotel we were informed that the booking had been cancelled. Gala Hotels had taken the payment from us and did not pay the hotel which resulted in the cancellation. We were not informed of this until we tried to check in at the hotel.Gala Hotels have completely ignored all contact from us to resolve this. There is no answer to any of their telephone numbers. An absolute scam and I would advise everyone that they are most definitely NOT trustworthy!

une réservation payée et annulée par Galahotel(667€...),aucune réponse de la part de leur soit disant service client... des voleurs référencés par nos moteurs de recherche,c'est contre eux qu'il faudrait porté plainte

Avoid at all costs, scam. Booked a hotel in Tenerife via GalaHotels 4 weeks before arrival, and when arrived there got told that my booking had been cancelled 1 week ago by GalaHotels, because they send this hotel an e-mail that their so called company ''Leonardo Travel'' got bankrupt, but the funny thing is that their website is still up and running and they keep scamming people! I wasn't notified about this cancellation at all by them and on GalaHotels website my booking was still active. Had to pay for the hotel again to stay. When I tried to contact GalaHotels by all of the numbers provided on their website, none of the numbers worked (obviously) and writing an e-mail to them is pointless as well, so I contacted my bank via phone, told them the situation, and after a week when I came back I visited my bank again and told the same thing again. Next day they contacted VISA for chargeback option and it was successful, I got my money back in 3 days. Stay away from this scam company.

FRAUDULENT COMPANY: GALAHOTELS.COM I BOOKED AND PAID ON JULY4,2018, A ROOM AT HOTEL VILLA REAL, MADRID. THE CONFIRMATION SAID THAT IT WAS BOOKED AND PAID BY HOTELBEDS. WHEN ARRIVING ON JAN13,2019, THE HOTEL INFORMED ME THAT HOTELBEDS CANCELLED THE RESERVATION ON DEC18,2018. ALL THE CONTACT AND EMERGENCY PHONES AND EMAILS OF GALAHOTELS DO NOT REPLY. THEIR WEBSITE CONTINUES TO SELL AND ACCEPT PAYMENTS!!! I INFORMED VISA AND MASTERCARD FOR THIS, BUT THEY CLAIM BUREAUCRATIC PROCEDURES!!!

El servicio con este sitio es muy confiable, los precios y calidad inmejorables, lo recomiendo

Durant des années ils ont été bons et voilà il y a quelques jours ils ont annulé deux réservations à Cuba avec une perte de 2850 Euros. Malgré que je possédais mes vouchers l'hôtel n'a pas pu me recevoir.Je compte écrire à l'ambassade de Turquie on ne peut pas laisser ce genre de site continuer à frauder le biens des personnes. Ne réservez plus à travers ce site se son des escrocs.

We are also a victim of fraud from this so called company! We booked to stay in the Novotel in Cardiff in June, we booked in September as we are going to see Elton John and wanted to ensure we had a hotel. Called Novotel tonight to see if we could check in earlier than 3 to be told the reservation had been cancelled by gala on the 18 December. My husband has checked and they have taken the money. I have tried to call them but is says the number is unavailable and to try again later. I have raised a case but do not hold out much hope. My husband has contacted the bank who are going to look into this. It is disgraceful that they are able to get away with this. We can not afford to book another hotel. I am glad I called before hand rather than turning up to be told we do not have anywhere to stay! What a great start to the year. We are honest people, why should we be treated this way!

DO NOT use this company. We booked 3 nights hotel accommodation in Trinidad, Cuba only to arrive on 1st January 2019 to be told our reservation had been cancelled and our accommodation voucher was worthless. No notification had been given to us about the cancellation and no refund received. This caused huge problems for us on New Years Day in Cuba where all other hotels were charging premium walk-in rates we had no option but to pay. Gala don't answer on any of the telephone numbers listed, we have raised a case on the website and heard nothing, paid by debit card so bank have raised a dispute case also. This website should be closed immediately. Please warn others and book elsewhere.

gala hotels arnaque complète intolérable que ce genre de site soit dans les moteurs de recherche d hotels a fuir

They are very cheater.. please don't book anything through this so called Gala Hotel. They will not reply you..n will take the money n they will cancel your booking